Hi, welcome to Just answer
Please tell me its complete model number
where do i get it?
it is located inside the left hand side of the bottom drawer
i found the one in the freezer but not sure whether it applies to fridge as well.
here it is:
I700 TC 12
do you hear any unusual noise as well ?
may be it is a bit loud and kind of buzzy? i am not sure whether it should be completely silent
and where is that noise coming from ? was it still there before before the control was replaced ?
bottom of the fridge? but difficult to say for sure
OK, the EC50 error that you are getting means refrigerator is running too long and not getting cold...as you have already cleaned the condenser unit.. then the only two other possibilities are a failed lower fan motor (the condenser area would be very hot) or a failure of the cooling system itself. From what you have described it is more likely the fan motor itself
As you have a service agreement it might be covered under warranty
what do you mean "running too long"?
I mean the unit keeps on running and so it is getting too cold that the food freezes
if this error was there earlier as well then it means the problem was not with the control
and that's why there is ice build up inside? should we hear the nocie when it is on but then it switches off so there are intervals of working following by intervals of silence?
Yes that is right
the noise should be normal not a loud buzzing noise
are we still connected ?
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Yes that is right, the noise that you hear should be normal not a loud buzzing noise
it is not loud , for how long the noise should be on vs the silence?
it is not time based...the error EC 50 indicates either the problem is with the fan or the cooling system itself ...it should be checked by the technician for the compressor or refrigerant leak failure of the cooling system....as it is making the unusual noise more likely it is the failed lower fan motor
ok, thank you
You can get back to me if you need any assistance and I will help with no additional charges.....Is there anything else I can assist you with today ?
no thank you, XXXXX XXXXX see what the technician says
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The technicians from British Gas came to rectify
sorry, it wasn's. I was too quick to hit the send button!
The technicians from British Gas came to rectify the problem with Subzero fridge that we discussed with you and chnaged PCB box (what is that?). It made no difference what so ever - the botton of the fridge is covered with ice and a bit of the lower back panel as well .... Shuold they have changed the PCB box? what should have been done instead?
i did... what is the PCB?
sorry, the electric one in the fridge?
many thanks, will go back to them and insist that they change low fan motor, is it in the frisge part or freezer part and is there an additional check that can confirm that is is faulty? thanks!
is the lower fan motor in the fridge part or freezer part and is there an additional check that can confirm that is is faulty? thanks!
where can i get the technical drawing of the fridge do i can see whether the lower fan motor is?
Oh you think too high about my humble abilities:), no, i have a contract with Britisg Gas for maintenance (the warranty I think is no longer valid).
I need to force British Gas (to whom I pay monthly fees) to repair the frisge.
will do, thanks