How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask p0llinate Your Own Question

p0llinate
p0llinate, Engineer
Category: Consumer Electronics
Satisfied Customers: 20460
Experience:  Technical expert, from computers to custom home theaters
59725966
Type Your Consumer Electronics Question Here...
p0llinate is online now

Please, How do I get the normal front panel info back from a

Customer Question

Please, How do I get the normal front panel info back from a reading of U81. Thank You.
Submitted: 3 months ago.
Category: Consumer Electronics
Expert:  p0llinate replied 3 months ago.

Hello, I’m Nathan, and I’ll be assisting you today.

Sorry to hear that you’re having trouble with this but I’ll do my best to help you out, John.

Unfortunately, the issues you are experiencing are symptomatic of an internal hardware defect, meaning a faulty main/control board, though there are many possible failure points. This issue could be a manufacturing defect, but is also often caused by a power event (shock/surge, prolonged over/under voltage condition, etc).

This could also be the result of age related wear and tear; as a 2009 model, that type of failure wouldn’t be surprising; this unit is significantly past its service life at this point.

There is one step you can take here, both as a possible fix, as well as a diagnostic evaluation:
1) Unplug the power cord from the outlet

2) Wait at least 1 hour (60+ Minutes)

3) Press and hold the power button (on the set, not the remote) for 60 seconds
4) Keep holding power button while plugging back in, and for another 60 seconds after. When plugging back in, go directly to the wall outlet, bypassing any power strips or surge protectors.

If this reset process does not work, it would unfortunately confirm an internal hardware failure.

This is something that would require repairs to correct; though repairs for these units just isn't feasible. There are no parts available for them, and the labor costs alone will exceed the value of the system.

In this case replacement will make more sense. You can get a brand new DVR with updated features and a fresh warranty for half the cost you'd spend on repairs: http://amzn.to/2bDnDKV

Best regards, ***** ***** for the news,

Nathan

Expert:  p0llinate replied 3 months ago.

Do you need more help with this, John?

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Engineer John C.

    Engineer John C.

    Engineer

    Satisfied Customers:

    151
    Computer Science Engineer and electronic enthusiast for more than 10 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/CO/ComputEngineer/2012-2-6_20858_20111114201751jalogoold.200x200.64x64.jpg Engineer John C.'s Avatar

    Engineer John C.

    Engineer

    Satisfied Customers:

    151
    Computer Science Engineer and electronic enthusiast for more than 10 years.
  • http://ww2.justanswer.com/uploads/MC/MCVGreg/2012-6-11_215420_MyPhoto65a.64x64.jpg Greg A.'s Avatar

    Greg A.

    Engineer

    Satisfied Customers:

    834
    Engineer / Consultant
  • http://ww2.justanswer.com/uploads/RA/ratonxi/2012-1-3_151146_1.64x64.png Eng. Andres's Avatar

    Eng. Andres

    Engineer

    Satisfied Customers:

    813
    Electronic Eng. Electronics Specialist. Circuit designer
  • http://ww2.justanswer.com/uploads/stereowiz/2009-06-25_154625_Luis_Galvez12.jpg Stereowiz's Avatar

    Stereowiz

    Technician

    Satisfied Customers:

    589
    Over 30 Years experience in Audio Electronics , Car Audio, Home and Audiophile Stereo Repair Service
  • http://ww2.justanswer.com/uploads/europro/2009-7-31_232635_DSC02497.JPG euro-pro llc's Avatar

    euro-pro llc

    Technician

    Satisfied Customers:

    506
    20 years experience
  • http://ww2.justanswer.com/uploads/RU/RUSSTING/2012-1-19_1301_DSC08705a.64x64.JPG Russell A.'s Avatar

    Russell A.

    Technician

    Satisfied Customers:

    384
    30 years of broadcast television, technical and engineering experience.
  • http://ww2.justanswer.com/uploads/jdsvideo/2009-05-20_200305_picture_096.jpg jdsvideo's Avatar

    jdsvideo

    Technician

    Satisfied Customers:

    368
    25 years of professional experience diagnosing and repairing video products.Camcorder camera tv vcr
 
 
 

Related Consumer Electronics Questions