How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Rick Your Own Question

Rick
Rick, Technician
Category: Digital Cameras
Satisfied Customers: 1689
Experience:  I'm a photographic equipment technician with over 25 years in the business
47133069
Type Your Digital Cameras Question Here...
Rick is online now

Hi, I have a 1Ds MK11, Ive been shooting tethered but it has

Customer Question

Hi, I have a 1Ds MK11, I've been shooting tethered but it has know stopped working. I've replaced the firewire 400 lead but still it wont connect to my mac?
Submitted: 3 years ago.
Category: Digital Cameras
Expert:  Russell H. replied 3 years ago.
Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

How long has tethering been working, on this same computer with this same operating system version, with this same camera?

How old is the camera? in months or years since you bought it.

Has the camera been dropped or otherwise subjected to mechanical shock(s) in its lifetime?
Has the camera been operated in or subjected to, temperatures below 32 degrees F (freezing point) or above about 100 degrees F ? Has it ever been subjected to a humidity higher than 85 % ?
Customer: replied 3 years ago.

Hi Russell, I've only been shooting tethered for 6 months, always on my mac book pro OS 10.5.8. the camera is nearly 5 years old but has never been dropped or had temp issues!


 


I think the digital port has had it, can't see that it can be anything else which is why I thought i'd ask you! I've tried it with 2x new cables..


 


Many thanks


Steve

Expert:  Russell H. replied 3 years ago.
Well, Steve, it still might be that the digital port that has the problem is on your computer. If you had two Firewire ports on your computer (I understand that to be very rare), you might try the other port.

If you already have, or there is only one Firewire port on your machine, then these possibilities need to be mentioned:

1. you could (if your camera model allows it) try using a USB cable and USB port instead. (I don't know that this is even possible.)

2. you could try the camera on a different computer.

- And also: does anything else about your camera work through the cable? does the computer acknowledge that it is present, when it is connected? can you take snapshots as opposed to tethered video, and transfer those snapshots to the computer, at all? Your Canon 1Ds is, after all, a fully independently capable camera.

Can you even take photos or video with the camera on its own, and see those in Review mode?

Being a complex Canon camera, it needs to be asked: when you are connected, A. are you in the right camera Mode? and B. does any icon appear on the camera's screen showing that it senses it is connected? (I can look up and tell you the details of what to look for, if you are uncertain.)
Customer: replied 3 years ago.

Computer port is fine. Camera doesn't connect to second computer. Its a 1Ds so doesn't shoot video. The icon does not appear on camera screen and yes I can shoot as normal to the card! Are you not familiar with this camera?

Expert:  Russell H. replied 3 years ago.
I had to look up the model #, I admit.

It does sound as if the part of the camera that communicates with computers might be broken or dead.

Since I am out of other ideas about the case, I am Opting Out, opening the question to any other Expert who might have a different approach, or something to add, to offer to the case.

(I am not ceasing communication, just opening the case to others.)
Expert:  Rick replied 3 years ago.



Hi. My name isXXXXX a camera repair technician with over 20 years in the business and I'll be glad to help you with your question today.

What usually happens is the cameras firewire port breaks a leg to the main circuit board. If you're lucky, that's all that happened to it this time. The port itself is available separately from Canon but you'll need a technician to install it. If the fault is in the electronics it requires replacing a main circuit board and reprogramming. This is going to require some troubleshooting by a good repair shop. Below is a link to a directory of repair shops, one of which should be in your area and able to help you.

 

http://www.acecam.com/srindex.html

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • RUSSTING

    RUSSTING

    Technician

    Satisfied Customers:

    496
    30 years as a TV station tech gives me a unique understanding of digital camera operation and repair.
< Last | Next >
  • http://ww2.justanswer.com/uploads/RU/RUSSTING/2012-1-19_1301_DSC08705a.64x64.JPG RUSSTING's Avatar

    RUSSTING

    Technician

    Satisfied Customers:

    496
    30 years as a TV station tech gives me a unique understanding of digital camera operation and repair.
  • http://ww2.justanswer.com/uploads/RE/Readyrmca/2011-6-24_205114_38136130160763446716587523677594964494321n.64x64.jpg Readyrmca's Avatar

    Readyrmca

    Technician

    Satisfied Customers:

    185
    Over 1000 Camera and Video Accepts!!!!
  • http://ww2.justanswer.com/uploads/DI/dimmusacio/2012-1-26_194857_JA2.64x64.jpg Freddy M.'s Avatar

    Freddy M.

    IT Technician

    Satisfied Customers:

    70
    Years of experience.
  • http://ww2.justanswer.com/uploads/hsroy79/2010-08-08_111707_himadri.jpg hsroy79's Avatar

    hsroy79

    Other

    Satisfied Customers:

    37
    Camra Technician
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Engineer1010's Avatar

    Engineer1010

    Camera Expert

    Satisfied Customers:

    19
    MS Electrical Engg.
  • http://ww2.justanswer.com/uploads/RI/RichieMe/2013-10-21_9435_1891752088969658025993880564n.64x64.jpg Richard's Avatar

    Richard

    Camera Repair

    Satisfied Customers:

    336
    Camera Repairman
  • http://ww2.justanswer.com/uploads/RJ/rjriggins/2015-1-14_16249_ick.64x64.jpg Rick's Avatar

    Rick

    Technician

    Satisfied Customers:

    181
    I'm a photographic equipment technician with over 25 years in the business