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Freddy M.
Freddy M., IT Technician
Category: Digital Cameras
Satisfied Customers: 18398
Experience:  Years of experience.
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I have just bought a Canon 5450 printer. It will not print

Customer Question

I have just bought a Canon 5450 printer. It will not print cyan or magenta the two outside cartridges.
I have replaced the cartridges with 2 new ones, I have cleaned the heads and used all the other options offered on screen for aligning etc.
Any suggestions
Submitted: 4 years ago.
Category: Digital Cameras
Expert:  Freddy M. replied 4 years ago.
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Hello my name is Freddy. I look forward to assisting and am very sorry to hear that you are having this problem.
Have you already tried manually cleaning the machine?
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Customer: replied 4 years ago.
Yes. I have tried all the options - clean / deep clean / alignment etc. I've used a lot of ink, put in new cartridges/ tried copying, printing, scanning. The cartridges show on the ink levels with one bar used but the colours do not print.
Expert:  Freddy M. replied 4 years ago.
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That is actually a software cleaning not manual.
Let's try doing a manual cleaning of the machine and see if that helps at all.
If you have any trouble or get stuck at any point please let me know so I can help you.

Remove all the ink cartridges from the machine.
Then clean the contacts on the cartridges as well as inside the machine itself.
Do this with a small amount of warm water on a cotton swab until no ink comes off on the swab.
If any of the other cartridges are low, empty, leaking or bulging replace them.

Now once you have done all of that turn off the machine and unplug it for 70 seconds
Plug it back it and wait for the insert cartridges message
Insert the cartridges and check to see if the problem is still there.

If this did not work please come back and let me know by clicking on reply to expert so we can continue.
If it did work please don’t forget to leave a positive rating it is greatly appreciated.

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