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Ask Viet - Camera Tech Your Own Question

Viet - Camera Tech
Viet - Camera Tech, Technician
Category: Digital Cameras
Satisfied Customers: 35198
Experience:  Troubleshoot digital cameras.
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Powershot S100 - Lens will not retract. Message comes up "Lens

Customer Question

Powershot S100 - Lens will not retract. Message comes up "Lens error will shut down. Restart the camera" Can't as it won't go back in. Can't find a repairer near Leicester
Submitted: 3 years ago.
Category: Digital Cameras
Expert:  Viet - Camera Tech replied 3 years ago.

Hello Denise! Thank you for your question. I will be assisting you today.

I'm sorry, this is a known issue with this camera model; there is a disconnected part inside the camera.
http://www.dpreview.com/forums/post/51148353

I suggest not to disassemble the camera yourself as Canon will repair this for you free of charge, regardless of the warranty status. Please contact a local Canon authorized service facilities:
http://www.canon.co.uk/Support/Consumer_Products/services_locator/index.aspx
(+44) 0844(NNN) NNN-NNNNbr/>
References:
http://www.canon-europe.com/Support/Consumer_Products/products/cameras/Digital_Compact/Powershot_S_series/PowerShot_S100.aspx?faqtcmuri=tcm:13-942824&type=important
https://www.usa.canon.com/cusa/support/consumer?pageKeyCode=prdAdvDetail&docId=0901e024805ab992

If you have any further question, please click on the Reply to Expert tab below and reply back to me. Thank you very much.

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