Hello Denise! Thank you for your question. I will be assisting you today.I'm sorry, this is a known issue with this camera model; there is a disconnected part inside the camera. http://www.dpreview.com/forums/post/51148353I suggest not to disassemble the camera yourself as Canon will repair this for you free of charge, regardless of the warranty status. Please contact a local Canon authorized service facilities:http://www.canon.co.uk/Support/Consumer_Products/services_locator/index.aspx(+44) 0844(NNN) NNN-NNNNbr/>References:http://www.canon-europe.com/Support/Consumer_Products/products/cameras/Digital_Compact/Powershot_S_series/PowerShot_S100.aspx?faqtcmuri=tcm:13-942824&type=importanthttps://www.usa.canon.com/cusa/support/consumer?pageKeyCode=prdAdvDetail&docId=0901e024805ab992If you have any further question, please click on the Reply to Expert tab below and reply back to me. Thank you very much.