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hsroy79
hsroy79, Other
Category: Digital Cameras
Satisfied Customers: 2832
Experience:  Camra Technician
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i have pictures stored on the camera however when I press playback

Customer Question

i have pictures stored on the camera however when I press playback they don't appear. I have to take a new picture and then it will allow me to scroll. How do I get them to stay in playback? Also seem to get a hand symbol stating busy, how do I remove that?

Thanks

Michelle
Submitted: 3 years ago.
Category: Digital Cameras
Expert:  hsroy79 replied 3 years ago.
Hi, I am himadri.I want to solve your problem.


Please let me know your camera model number and company name...
Customer: replied 3 years ago.

model of camera is canon ixus 130. this camera is for personal use only.


 

Expert:  hsroy79 replied 3 years ago.
Ok, do you have another memory card ?
Customer: replied 3 years ago.

No I haven't.

Expert:  hsroy79 replied 3 years ago.
Please transfer your pictures from your memory card to your PC. After that you can format your memory card through your camera and take a picture and play back it and let me know the result...
Customer: replied 3 years ago.

sorry don't understand? you want me to save all the pictures to my pc and then do what to the memory card?

Expert:  hsroy79 replied 3 years ago.
Then you can format your memory card through your camera and let me know the result...
Customer: replied 3 years ago.


how do I format the memory card through the camera?


 

Expert:  hsroy79 replied 3 years ago.
No problem, please open below the image for how to format your memory card ......


Customer: replied 3 years ago.

And there is no other way to fix this problem without deleting the photos? can you explain why this has occured in the first place?

Expert:  hsroy79 replied 3 years ago.
Actually, the problem seems to be with your memory card thats why i am telling you format your memory card. After formatting, the problem will persist then the problem seems to be with your camera firmware....
Customer: replied 3 years ago.

well that hasn't really answered my query or been worth £15.


 

Expert:  hsroy79 replied 3 years ago.
Please formate your memory card and let me know the result...
Customer: replied 3 years ago.

that has worked however how do I ensure this doesn't happen again?


 

Expert:  hsroy79 replied 3 years ago.
Actually, the problem seems to be with your memory card thats why you are facing this type of problem. So please change your memory card as soon as possible.....
Expert:  hsroy79 replied 3 years ago.
Hi,


I'm just following up with you to see how everything is going. Did my answer help?


Let me know,
Himadri
Expert:  hsroy79 replied 3 years ago.
Hi,


I'm just following up with you to see how everything is going. Did my answer help?


Let me know,
Himadri

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