How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask s_feehan Your Own Question
s_feehan
s_feehan, Computer Repairer
Category: Digital Cameras
Satisfied Customers: 302
Experience:  11 years of repair, 3+ in a professional setting
69400341
Type Your Digital Cameras Question Here...
s_feehan is online now

I have moved my ZoomBrowser setup from a PC running Windows

Customer Question

I have moved my ZoomBrowser setup from a PC running Windows XP Sp3 to one running Win 7 64 Bit Home Premium and the download of exposures from camera to PC no longer functions. I am getting a busy warning on the LED.

The camera is an EOS 350D Serial No XXXXXXXXXX
Submitted: 4 years ago.
Category: Digital Cameras
Expert:  s_feehan replied 4 years ago.
The problem is that there is a difference in the installation files between Windows XP and Windows 7, simplying copying the program will cause problems

please see the link here:

http://www.usa.canon.com/cusa/support/professional/professional_cameras/softwareapp/zoombrowser


And download the drivers/software direct from Canon appropriate to your operating system and your normal operation should occur

Let me know if you need any more guided instructions.