Hi Bela,Thank you for contacting us!. My name is XXXXX XXXXX I'll be glad to assist you.I am sorry you are having that issue with your camera. What is the brand name and model please? How long ago did you purchase it?I will be looking to your reply to continue.
Hi Bela,Did not hear from you....Do you still want to troubleshoot this issue?
By the way, if you bought the camera new less than a year ago, you would normally try to negotiate with the vendor to get a refund or a replacement.
Please let me know.