Hello Anne! Thank you for your question. I will be assisting you today.I'm sorry about the issue. Are you trying to transfer photos from the camera to the computer?
What happens when you insert the memory card to the memory card slot on the laptop? Do you see the memory card drive letter in Computer (check each drive letter there as needed)?Do you mean the USB cable that came with the camera does not fit on the camera or the computer's USB port?Please let me know. Thank you,
did not know memory card on laptop where is it help
Can you please go to that website in Internet Explorer (the big 'e' program icon), not Firefox or Chrome, etc.?Or go to the shorter website below in Internet Explorer:http://tinyurl.com/ltovyqxPut the above website in the address bar on the top in Internet Explorer, then press the Enter key:
, and allow it to run, and try any other option it gives you as needed. Thank you,
If that does not work, I'm sorry; it looks like your computer cannot connect/join with me. Let me provide you the picture, so you can see. The memory card slot is located at the front side of your laptop to the left. Please click on the image below to see:
After inserting the memory card to the memory card slot on the laptop, then click on Start, then Computer, then open the drive letter and check (it is not the C: letter, but another letter, check each one as needed), then open the DCIM folder and/or any subfolder as needed, then you will see the photos, then you can transfer them to the computer.Edit: It looks like you are away; please let me know if you'd like to continue or not; we guarantee our service. Thank you,