How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Camera Repair
Category: Digital Cameras
Satisfied Customers: 36526
Experience:  Camera Repairman
32989067
Type Your Digital Cameras Question Here...
Richard is online now

I have a new mg3150 printer,scanner.but can not get the mp

Customer Question

I have a new mg3150 printer,scanner.but can not get the mp navigater ex5.0 to work
Submitted: 3 years ago.
Category: Digital Cameras
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is Richard.

What happens when you try to run the Navigator?

Are you getting an error message? If so, which message?

thank you
Customer: replied 3 years ago.


mp navigater not working

Expert:  Richard replied 3 years ago.
Thanks, I saw Peter.

Did you see my message?

What happens when you try to run the Navigator?

Are you getting an error message? If so, which message?

thank you

Customer: replied 3 years ago.

navigater has stopped working


peter

Expert:  Richard replied 3 years ago.
Thanks

Which version of Windows are you running?
Customer: replied 3 years ago.

windows 7

Expert:  Richard replied 3 years ago.
Thank you

Can you download and install it from here please

http://software.canon-europe.com/software/0034316.asp

click on the bottom

mpnexwin203ea23-2.exe

Download and run this file.

Then restart the computer and tell me if the Navigator will now run please Peter.
Customer: replied 3 years ago.

no still not working

Expert:  Richard replied 3 years ago.
Thanks

Can you do the following please

Download CC Cleaner (free) from here

CC Cleaner

(Click Download Latest Version on the top right)

Run it and let it scan and repair your registry.

Once done, restart the computer

Than

Click Start, All Programs, Accessories, right click on Command Prompt and select Run As Administrator.

A black window will open.

Type in it

sfc /scannow

press enter and when it has completed, type in

chkdsk /r

Press enter.

It will give a message "the type of the file system is NTFS cannot lock current drive.
chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts y/n" Say Y, press enter and restart the computer.

Than try to run it and let me know if it now works please.

Customer: replied 3 years ago.


after running your idear all afternoon report said spanner drive missing


so I will try too download one

Expert:  Richard replied 3 years ago.
ok, this is going to be causing the issue.

Let me know the results please when you have done this.

Customer: replied 3 years ago.

cannot find one

Expert:  Richard replied 3 years ago.
on exactly which step did it say you needed this?

ans what was the exact message?

Customer: replied 3 years ago.


the spanner driver for navigater is missing

Expert:  Richard replied 3 years ago.
Can you click Start, Computer

do you see My Websites from MSN listed there?

Related Digital Cameras Questions