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Viet - Camera Tech
Viet - Camera Tech, Technician
Category: Digital Cameras
Satisfied Customers: 37892
Experience:  Troubleshoot digital cameras.
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My Canon iXUS 60 has a new memory card installed but when I

Customer Question

My Canon iXUS 60 has a new memory card installed but when I switch on it says "Memory card error" and "Card locked" How do I correct this please?
Submitted: 3 years ago.
Category: Digital Cameras
Expert:  Viet - Camera Tech replied 3 years ago.

Viet - Camera Tech :

Hello! Thank you for your question. I will be assisting you today.

Viet - Camera Tech :

I'm sorry about the issue. Is the old memory card still working with your camera? What's the type of the new memory card, i.e., SD or SDHC? What's the size of the new memory card, such as 1GB, 2GB, 4GB, 8GB, etc.?

Viet - Camera Tech :

Please check for the lock switch on the memory card. Please type in the box below, then click on the Reply button at the bottom in order to chat with me. Thank you,

Customer:

It was the old card that presented the problem which is why I installed a new one. The new card is an Optima 8 GB

Viet - Camera Tech :

What was the issue with the old card?

Customer:

The same as with the new one "Memory card error" and "card locked"

Viet - Camera Tech :

Can you check for the lock switch on the old memory card?

Viet - Camera Tech :

Full Size Image

Viet - Camera Tech :

; don't try the new memory card; please check that the switch on the old memory card is not in the lock position

Customer:

Where youve shown the red arrow, its towards the top not the bottom and its the same on the new one

Viet - Camera Tech :

it should show where the lock position; please check on the old memory card

Viet - Camera Tech :

by the way, what's the size of your old memory card?

Customer:

Size on old memory card 512 MB

Viet - Camera Tech :

try the switch either way on the old memory cardand put it in the camera and check

Customer:

looks like the old memory card working but the new one is still saying memory card error

Viet - Camera Tech :

Here is the issue:

Viet - Camera Tech :

1. Your old memory card is still working fine; it was just in the locked position

Viet - Camera Tech :

2. This is an old camera's model; it only supports SD memory cards, not SDHC memory cards

Viet - Camera Tech :

, so it only supports memory card that has size of 2GB or less

Viet - Camera Tech :

You can get an SD 2GB memory card, it is 4 times bigger than your 512MB memory card

Viet - Camera Tech :

Note: 1GB = 1,024MB.

Viet - Camera Tech :

Do you have any further question?

Customer:

No - thank you very much indeed I think you've solved my problem

Viet - Camera Tech and other Digital Cameras Specialists are ready to help you
Expert:  Viet - Camera Tech replied 3 years ago.
You're welcome. If you need anything else later, please let me know any time.

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