How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Camera Repair
Category: Digital Cameras
Satisfied Customers: 33996
Experience:  Camera Repairman
32989067
Type Your Digital Cameras Question Here...
Richard is online now

CanonPC12348.0megapixels; recently my husbands camera

Customer Question

CanonPC12348.0megapixels; recently my husbands camera was flooded with Turkish tea!!dont ask me to tell you the details!! since then every time a picture is taken it short circuits and he has to use fresh batteries for the next pictures; any help gratefully received. thank you mrs naomi XXX

Submitted: 3 years ago.
Category: Digital Cameras
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

When you remove the batteries, test them in another device and tell me if the battery is actually flat please.

Thank you
Customer: replied 3 years ago.

my husband is out of the house at present;can we call back later this morning and he can answer the questions> thank you -will call you later

Expert:  Richard replied 3 years ago.
No problem, till then.
Customer: replied 3 years ago.

Yes, all four batteries are flat. None of them read more than 0.75 to 0.90 volts

Expert:  Richard replied 3 years ago.
Thank you

The mainboard on the camera is shorting out the batteries which is why they are drained flat.

This will have been caused by liquid from the tea seeping onto the mainboard.

You wont be able to purchase the mainboard yourself to replace, it will need to be done by an authorised repair.

I would advise you return the camera to the place of purchase. Attempt to claim a warranty repair on it, as the water damage is not always apparent. Do not mention the Tea. If they discover water damage, they will then quote you on the price to repair it. But I would first attempt to have this done under warranty if possible Elizabeth.

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
Customer: replied 3 years ago.

Yes, that is what I thought. The camera is six years old so the warranty option does not apply. The camera was a retirement present from my employer and was sourced in the US but I will investigate what options are available in the UK. Thank you.

Expert:  Richard replied 3 years ago.
Your welcome.

Without a warranty, and due to its age, I would be cautious about a repair, as this is likely to exceed the value of the camera.

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
Richard, Camera Repair
Category: Digital Cameras
Satisfied Customers: 33996
Experience: Camera Repairman
Richard and other Digital Cameras Specialists are ready to help you

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • RUSSTING

    RUSSTING

    Technician

    Satisfied Customers:

    496
    30 years as a TV station tech gives me a unique understanding of digital camera operation and repair.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/RU/RUSSTING/2012-1-19_1301_DSC08705a.64x64.JPG RUSSTING's Avatar

    RUSSTING

    Technician

    Satisfied Customers:

    496
    30 years as a TV station tech gives me a unique understanding of digital camera operation and repair.
  • http://ww2.justanswer.com/uploads/RE/Readyrmca/2011-6-24_205114_38136130160763446716587523677594964494321n.64x64.jpg Readyrmca's Avatar

    Readyrmca

    Technician

    Satisfied Customers:

    185
    Over 1000 Camera and Video Accepts!!!!
  • http://ww2.justanswer.com/uploads/DI/dimmusacio/2012-1-26_194857_JA2.64x64.jpg Freddy M.'s Avatar

    Freddy M.

    IT Technician

    Satisfied Customers:

    70
    Years of experience.
  • http://ww2.justanswer.com/uploads/hsroy79/2010-08-08_111707_himadri.jpg hsroy79's Avatar

    hsroy79

    Other

    Satisfied Customers:

    37
    Camra Technician
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Engineer1010's Avatar

    Engineer1010

    Camera Expert

    Satisfied Customers:

    19
    MS Electrical Engg.
  • http://ww2.justanswer.com/uploads/RI/RichieMe/2013-10-21_9435_1891752088969658025993880564n.64x64.jpg Richard's Avatar

    Richard

    Camera Repair

    Satisfied Customers:

    358
    Camera Repairman
  • http://ww2.justanswer.com/uploads/RJ/rjriggins/2015-1-14_16249_ick.64x64.jpg Rick's Avatar

    Rick

    Technician

    Satisfied Customers:

    182
    I'm a photographic equipment technician with over 25 years in the business
 
 
 

Related Digital Cameras Questions