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Richard
Richard, Camera Repair
Category: Digital Cameras
Satisfied Customers: 36526
Experience:  Camera Repairman
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Hi I,m a newbee to quality printing so please be gentle. I

Resolved Question:

Hi
I,m a newbee to quality printing so please be gentle.

I have just purchased a Canon Pixma Pro 10. When trying to use Print Studio Pro I get the following alert

Print Studio Pro requires 1024 x 768 or higher display
and High Color or higher display color depth.

I don't really understand what this means. Can you help please?

Regards
Phil Gadd
Submitted: 3 years ago.
Category: Digital Cameras
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

Can you tell me please which version of windows you are running?

Thank you
Customer: replied 3 years ago.

Windows7 64 bit

Expert:  Richard replied 3 years ago.
Thanks Phil

What you need to do is close all programs.

Then right click on the desktop and choose Screen Resolution

Set the resolution to 1024 x 768

And the Color to higher display color depth

Click ok, and it should now function without the error.

Let me know the results please
Customer: replied 3 years ago.

Hi


Tried this already, still getting the same message


 

Expert:  Richard replied 3 years ago.
one of these settings are incorrect, else it would not give this error Phil.

What color setting do you have?
Customer: replied 3 years ago.

Hi


 


Have tried


 


High color 16 bit & True color 32 bit. Get the same message on both

Expert:  Richard replied 3 years ago.
ok, then it is going to be a hardware limitation of your computer Phil, if the settings are correct.

What is the make and model of the computer?
Customer: replied 3 years ago.

HP Pavillion DV6 Notebook PC

Expert:  Richard replied 3 years ago.
ok, this will have the hardware required.

Can you close all programs, click Start, Control Panel, User Accounts.

Create a new user account.

Then restart the computer.

Log in with this new user account and tell me if it now opens please Phil.
Customer: replied 3 years ago.

Hi


opened new user account, opened Photoshop, same message

Expert:  Richard replied 3 years ago.
Which version of Print Studio Pro is this?
Customer: replied 3 years ago.

Win 1.3.5 downloaded it yesterday

Expert:  Richard replied 3 years ago.
Can I log on and look please on the connected computer?

It is easier to work with you on this. You can see and control everything I do

Can you please click on my link below.

http://tinyurl.com/9439e

This will download a program to your computer.

Run this program by double clicking it.

You will then see a Code and Password.

Please send that to me in your next message.

Thank you
Customer: replied 3 years ago.

ID 888 290 472


 


Password 3888

Expert:  Richard replied 3 years ago.
connected
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