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Richard
Richard, Camera Repair
Category: Digital Cameras
Satisfied Customers: 40848
Experience:  Camera Repairman
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Hi I,m a newbee to quality printing so please be gentle. I

This answer was rated:

Hi
I,m a newbee to quality printing so please be gentle.

I have just purchased a Canon Pixma Pro 10. When trying to use Print Studio Pro I get the following alert

Print Studio Pro requires 1024 x 768 or higher display
and High Color or higher display color depth.

I don't really understand what this means. Can you help please?

Regards
Phil Gadd
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

Can you tell me please which version of windows you are running?

Thank you
Customer: replied 3 years ago.

Windows7 64 bit

Thanks Phil

What you need to do is close all programs.

Then right click on the desktop and choose Screen Resolution

Set the resolution to 1024 x 768

And the Color to higher display color depth

Click ok, and it should now function without the error.

Let me know the results please
Customer: replied 3 years ago.

Hi


Tried this already, still getting the same message


 

one of these settings are incorrect, else it would not give this error Phil.

What color setting do you have?
Customer: replied 3 years ago.

Hi


 


Have tried


 


High color 16 bit & True color 32 bit. Get the same message on both

ok, then it is going to be a hardware limitation of your computer Phil, if the settings are correct.

What is the make and model of the computer?
Customer: replied 3 years ago.

HP Pavillion DV6 Notebook PC

ok, this will have the hardware required.

Can you close all programs, click Start, Control Panel, User Accounts.

Create a new user account.

Then restart the computer.

Log in with this new user account and tell me if it now opens please Phil.
Customer: replied 3 years ago.

Hi


opened new user account, opened Photoshop, same message

Which version of Print Studio Pro is this?
Customer: replied 3 years ago.

Win 1.3.5 downloaded it yesterday

Can I log on and look please on the connected computer?

It is easier to work with you on this. You can see and control everything I do

Can you please click on my link below.

http://tinyurl.com/9439e

This will download a program to your computer.

Run this program by double clicking it.

You will then see a Code and Password.

Please send that to me in your next message.

Thank you
Customer: replied 3 years ago.

ID 888 290 472


 


Password 3888

connected
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