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Richard
Richard, Camera Repair
Category: Digital Cameras
Satisfied Customers: 38513
Experience:  Camera Repairman
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I have just bought a Canon MG3550 printer. I have tried to

Resolved Question:

I have just bought a Canon MG3550 printer. I have tried to install the printer for WiFi use following the SetUp instructions, but the printer will only install via the USB Port. I have tried many times and even uninstalled ALL the Canon programs to start again but I have not been successful.
My broadband router is provided by TalkTalk and is a D-Link.
Do you have any suggestions?
Submitted: 3 years ago.
Category: Digital Cameras
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

Can you tell me what goes wrong when you try to install it on your wifi network please.

Thank you
Customer: replied 3 years ago.

I follow the installation instructions and at the end of the process, Setup and Installation for WPS or Cableless, the printer is not detected.


Using the alternative Setup and Installation procedure, by USB cable, the printer is installed on the computer, but is unavailable wirelessly.


I have tried all three methods at least 5 times but have not been able to get the WiFi.


In the course of the Setup instructions, the WPS button on the router has to be pressed "and held" and I am not certain for how long it should be held, so I have tried periods from 5 seconds to 30 seconds.

Expert:  Richard replied 3 years ago.
Thanks Richard

You need to choose Cableless and then select your wireless network to connect it to.

The issue is it is not connecting to your network.

Can you choose Cableless and tell me when your at the screen to select your network please?

Thank you
Customer: replied 3 years ago.

I'm not too sure what you mean by "choose your network" is it the point where I hold down the Wireless button and wait for the Alarm light to flash?

Expert:  Richard replied 3 years ago.
Can I log on and look please on the connected computer?

It is easier to work with you on this. You can see and control everything I do

Can you please click on my link below.

http://tinyurl.com/9439e

This will download a program to your computer.

Run this program by double clicking it.

You will then see a Code and Password.

Please send that to me in your next message.

Thank you
Customer: replied 3 years ago.

The ID is 907 362 364


The Password XXXXX XXXXX

Expert:  Richard replied 3 years ago.
Connected
Expert:  Richard replied 3 years ago.
I was disconnected Richard.

Can you run Team viewer again and give me the codes to connect please?
Customer: replied 3 years ago.

ID: XXXXXXXXX /p>

Password: 1804

Expert:  Richard replied 3 years ago.
ok, you need to restart the computer and run it again

Can you please?

Customer: replied 3 years ago.

Do you mean switch off the computer and then restart?

Expert:  Richard replied 3 years ago.
yes please
Customer: replied 3 years ago.

Right-oh

Expert:  Richard replied 3 years ago.
Thank you
Customer: replied 3 years ago.

back in the land of the living

Expert:  Richard replied 3 years ago.
Thanks!

Can you run Team viewer again and give me the codes to connect please.

Customer: replied 3 years ago.

Team Viewer codes:-


ID: XXXXXXXXX /p>

Password: 1804

Expert:  Richard replied 3 years ago.
It says it is not running.

we will use this program


Click the below link and click START MEETING on the web page

www.joinme.com

It will download a program to your computer

Run the program by double clicking it, and it will give you a set of 9 numbers

Give me the numbers at the top of the screen (exaple: 456-789-123) in your message to me here please

Thank you
Customer: replied 3 years ago.

joinme doesn't seem to work for me. I'll try Team View again

Expert:  Richard replied 3 years ago.
ok, let me know if Team Viewer runs correctly please.
Customer: replied 3 years ago.

ID XXXXXXXXX /p>

Password XXXXX

Expert:  Richard replied 3 years ago.
it blocked the ID

Can you repeat it with a space please?

eg: 1 2 3 4 5 6 7 8 9

Customer: replied 3 years ago.

907 362 364

Expert:  Richard replied 3 years ago.
connected
Expert:  Richard replied 3 years ago.
Can you tell me when you are back online please Richard.
Customer: replied 3 years ago.

I'm on line now, but we may have lost the Team View connection. Shall I set up another?

Expert:  Richard replied 3 years ago.
yes please

Customer: replied 3 years ago.

907 362 364


9626

Expert:  Richard replied 3 years ago.
connected...
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