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Wes
Wes, Consultant
Category: Digital Cameras
Satisfied Customers: 962
Experience:  Years of experience helping consumers and businesses with their technology needs.
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My Samsung DV151F cannot sign onto googles youtube. Each

Customer Question

My Samsung DV151F cannot sign onto googles youtube.
Each time i attempt, i get an email from google saying that someone has tried to access my email account.
I wish to upload video clips from my DV151F.
What can i do to fix the problem.
Thanks
Peter
Submitted: 3 years ago.
Category: Digital Cameras
Expert:  Wes replied 3 years ago.

Wes :

My name is XXXXX XXXXX I will be assisting you today. Please favorite or bookmark this page so you can return here if we get disconnected. Could you cut and paste the text of the e-mail in the chat box below

Wes :

And hit reply

Customer:

My Samsung DV151F cannot sign onto googles youtube. Each time i attempt, i get an email from google saying that someone has tried to access my email account. I wish to upload video clips from my DV151F. What can i do to fix the problem. Thanks Peter

Customer:

Hi.

Wes :

Hi

Wes :

Could you please cut and paste the text of the email into the chat box below.

Customer:

Which email?

Wes :

the email you are receiving that talks about accessing your account

Customer:

Nope not received such email.

Wes :

"Each time i attempt, i get an email from google saying that someone has tried to access my email account."

Customer:

All that im getting is "loading data, please wait"

Wes :

repeatedly entering and leaving the chat window can break the chat system

Customer:

I have a fast broadband connection of 150mbs. What is the delay in loading the data?

Wes :

repeatedly entering and leaving the chat window can break the chat system... that's what's causing the delay

Customer:

Ok. I'll wait. But i then cant access my email you are sending me.

Customer:

I'm using a samsung tablet.

Wes :

Ah, that explains it. Okay, please go copy and paste the e-mail.

Customer: [email protected]
Wes :

the text of the e-mail please, including any links

Customer:

Thats allvthat is in the email.

Customer:

 


I just answered your Computer question on JustAnswer. Please view your answer as soon as possible. If you need more help, I am online right now and can provide you with more information. View your answer >


 


 


 


Sincerely,


Wes


Consultant

Customer:

I've tried the link, it does not work.

Wes :

no, the e-mail from google

Customer: [email protected]
Customer:

That is all I'm permitted to copy. I could forward the email to you.

Wes :

There isn't any way for me to have you do that. Are there any links in the e-mail that talk about approving a device?

Customer:

Nope. X

Customer:

All it says is that attempts were made to hijack my email account.

Wes :

Okay let me do a little research because there should be a way to authorize a device on your google/youtube account.

Customer:

It was me trying to log onto youtube to upload a video clip from my samsung camera DV151F

Wes :

are you certain all of the credentials are correct on the camera?

Customer:

Sorry to be such a pain. I'm an old man and not very computer literate.

Customer:

Yes credentials are correct. Ive beenctrying for days.

Wes :

That's okay, there's just multiple places where something could be mixed up.

Wes :

I'm trying to figure out where that mix up might be.

Customer:

What are credentials?

Wes :

username and password

Customer:

Ok. Yes. I understand.

Wes :

if you don't have those right... and you try to do the upload, it will act like someone is trying to guess your password XXXXX you have to be ABSOLUTELY CERTAIN they are right.

Wes :

Tell you what, I have to disconnect for about 30 minutes. I will do some research and get back to you

Customer:

Ok thanks.

Wes :

Since you received those e-mails, have you been able to log on to YouTube?

Wes :

Using a web browser, not a tablet app

Customer:

Web browser on tablet yes.

Wes :

did it mention anything about being hacked... any security messages, etc...?

Customer:

Camera, no. Got the same email sent to me on my tablet. X

Wes :

i mean on the youtube website

Customer:

Yes on the tablet i can log onto youtube website.

Customer:

Yes google email still going on about being hacked.

Wes :

and you are uploading to youtube from your camera through the <Wi-Fi> then Globe, then Youtube?

Customer:

I think I've sorted it by going to www.youtube.com.

Customer:

There was a message asking if it was me. I confirmed it was.

Customer:

Problem solved.

Customer:

Thanks.

Wes :

Okay that's why I had asked about visiting the youtube website via a browser

Wes :

Is there anything else I can help you with today?

Customer:

Nope. Thanks.

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