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Richard
Richard, Camera Repair
Category: Digital Cameras
Satisfied Customers: 37547
Experience:  Camera Repairman
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The canon mx895 MF inject printer is no longer printing magenta

Resolved Question:

The canon mx895 MF inject printer is no longer printing magenta even after deep clean and other maintenance. All other colours working. How do I fix this
Submitted: 3 years ago.
Category: Digital Cameras
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

Have you changed the ink cartrige to rule this out as the problem?

Please let me know

Thank you
Customer: replied 3 years ago.
Yes I have changed the ink carrtridges
Expert:  Richard replied 3 years ago.
Did the problem start with the old cartridges Stephen?
Customer: replied 3 years ago.
The problem started after I started using a lot of magenta to print posters
Expert:  Richard replied 3 years ago.
Did you run a Print hear clean Stephen?
Customer: replied 3 years ago.
Yes
Expert:  Richard replied 3 years ago.
ok, are you able to remove the print head please.

Then soak it in warm water for 5 minutes, and let it dry.

Put it back in and then tell me please if it prints.

Customer: replied 3 years ago.
How do I remove print head
Expert:  Richard replied 3 years ago.
ok, the easiest then is to just do it via the menu, as if you cannot see how, it is too risky to explain here, when you may not be able to put it back in, but this is juts as effective.

Make sure that the power is turned on.

Make sure that one or more sheets of A4 or Letter-sized plain paper are loaded in the cassette.

Open the paper output tray gently.

Clean the print head deeply.
(1) Press the MENU button.

(2) Select Setup, then press the OK button.
The setup menu screen will appear.

(3) Select Maintenance, then press the OK button.
The Maintenance screen will appear.
(4) Select Deep cleaning, then press the OK button.


The confirmation screen will appear.
(5) Select Yes, then press the OK button.
The machine starts cleaning the print head deeply.
Do not perform any other operations until the machine completes the deep cleaning of the print head. This takes about 2 to 3 minutes.
The pattern print confirmation screen will appear.
(6) Select Yes, then press the OK button.
The nozzle check pattern will be printed.
(7) When the completion message appears, press the OK button.
The screen will return to the Maintenance screen.

Then tell me if Magenta prints please.

Expert:  Richard replied 3 years ago.
Why did you give me the worst rating possible already? How was I rude to you? This response makes no sense. Why would you go an do that?
Richard and other Digital Cameras Specialists are ready to help you
Expert:  Richard replied 3 years ago.
sure Stephen.

Disappointing you are responding like this without the courtesy of why.

Not how you work with people.

Customer: replied 3 years ago.
As previously informed I tried the deep clean on numerous occasions and I have now manage to clean the print head and still not working. You were giving me answers to things I had already informed you that we're completed
Expert:  Richard replied 3 years ago.
The print hear will then need to be replaced.

you will need to do this under the warranty of the printer as it has faulted.

I told you to do the instructions to made sure you did them correctly.