I followed the instruction up to accept and download but could not find any sign of the psew11410.x button. please advise. john.
finished installing psew but when I connect the camera there is a sound of three notes but nothing opens
Hi Todd, I must be your worst nightmare. I've tried all you have advised. when I go into canon utilities then eos utility then in the drop down eos utility again a box opens up as follows:- at the top, two buttons, control camera and accessories. below four sections 1 starts to download images. 2 lets you select download images. 3 camera setting remote images. 4 monitor folder. the only one of the four that is lit enabling it to be opened is number 4. at the bottom there are two buttons:- Preferences and quit. tried searching for canon 1100D in computer with no result. John.
Hi Todd, thanks for your patience the box you show is not the same as the one that opens for me. my box has a black background with all writing in white. any help?. john.
You're very welcome John.
Please let me know, do you have original CD that came with your camera?
Let's try to connect your camera this way:
1. Confirm that the camera is not connected to the computer, and then set the camera's power switch to .
2. Press the MENU button to display the menu.
3. Change the camera's Auto power off settings.
6. Connect the other end of the USB cable to the < A/V OUT / DIGITAL > terminal on the camera.
7. Set the camera's power switch to .
8. EOS Utility should open automatically.
Let me know if that works please.
Todd, Tried all that and still the only window to open was the one previously described. you sent me a copy of a window titled CANON EOS in a blue colour, how can I get that window to try it?. John.
No Todd I do not have the cd. John.
Downloaded the software but same result just the black window. Not sure if there is anywhere to go from here. Maybe I need to find a camera shop and seek a CD from somewhere. Understand if you can go no further will still give you top feedback and you have certainly earned the £15. Up to you now. John.
Thanks for all your help Todd will buy another CD. Bye John.
HI TODD, YOU MAY REMEMBER ME FROM YESTERDAY, THE CANON CAMERA PROBLEM. I FOUND THE DISK AND REBOOTED BUT STILL NO USE. I CONTACTED A LOCAL PAL WHO PUT ME ON TO A " COMPUTER DOCTOR " I EXPLAINED IT ALL AND ALL THAT YOU HAD ADVISED ME TO DO WHICH SAVED A LOT OF TIME. HE THEN ASKED ME IF THE COMPUTER RECOGNISED THE CAMERA, WHEN I VOICED A BLANK HE TOOK ME INTO------ CONTROL PANEL THEN INTO SYSTEMS TO GET THE CAMERA TO BE RECOGNISED BY THE COMPUTER. I TELL YOU THIS IN THE HOPE THAT YOU MAY BE ABLE TO HELP A COMPUTER NOVICE SUCH AS ME IN FUTURE. I HAVE NO COMPLAINT, INDEED I THANK YOU AGAIN FOR YOUR PATIENCE. STILL NO ANSWER AS TO WHY THE DOWNLOAD PROGRAMME DISAPPEARED IN THE FIRST PLACE BUT AT LEAST I NOW KNOW HOW TO FIX IT. BYE AGAIN, JOHN.
Thank you for your reply and sorry for delay. I'm glad that your problem is resolved.
Also, thank you for additional information. Don't call yourself "computer novice" you are doing great.
I guess that you deleted software (or some file of the software) by accident. That's happens.
Thank you one more time for using our service and for the positive rating.
All the best!