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Russell H.
Russell H., Technician
Category: Digital Cameras
Satisfied Customers: 645
Experience:  Working with digital cameras & questions for nearly 8 years.
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finepixje7 I have had my computer upgraded to windows 8 and

Customer Question

finepixje7
I have had my computer upgraded to windows 8 and lost all my photos from finepix can you help recall them
Submitted: 2 years ago.
Category: Digital Cameras
Expert:  Viet - Camera Tech replied 2 years ago.

Hello Janet! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. Did you also lose other things, like documents? Do you have backup? When you upgraded to windows 8, did it give you the option to back up / save your data/ files? And/or did it give you a warning that all your data will be wiped out?

Can you please click on the website below, then click on Join session, then allow the Elsinore / ScreenConnect remote program to run, then we can chat, and I will be able to help you directly:

http://166.78.231.170:8040/?Session=144c6719-547d-43f2-ad97-4cf40e9f8225

Thank you,

Customer: replied 2 years ago.

i thought i had downloadedmy photos onto a memory stick but it seems nothingb downloaded and i wondered as i loaded them initialy into my computer through finpix if they could help recall them no other files were important

Expert:  Viet - Camera Tech replied 2 years ago.

Sorry, you should have checked the photos in your memory stick before upgrading to windows 8. By the way, did you upgrade to windows 8 or windows 8.1?

When you upgraded to windows 8, did it give you the option to back up / save your data/ files? And/or did it give you a warning that all your data will be wiped out?

 

Open Computer, then C: drive, then folder Windows.old if it's there, then see if you see your files/photos there.


If it does not connect / join, can you please go to that website in Internet Explorer (the big 'e' program icon), not Firefox or Chrome, etc.?

 

http://166.78.231.170:8040/?Session=144c6719-547d-43f2-ad97-4cf40e9f8225


Or go to the shorter website below in Internet Explorer:

http://tinyurl.com/n76l9wq

Put the above website in the address bar on the top in Internet Explorer, then press the Enter key:

, then join session, and allow the Elsinore / ScreenConnect program to download / open / run, and try any other option it gives you as needed. Thank you,

 

If it still does not join / connect, please click on the website below:

https://www.join.me

, then click on "start meeting" at that website
, then download and run the file join.me when it prompts or shows
, (if prompted, click on Share)
, then tell me the 9 digit numbers that it will show in the join.me program.
, (Do not close the Join.me program.)

 

Edit: It looks like you are away; when you are available, please reply at the box below to continue. Thank you,

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