How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Camera Repair
Category: Digital Cameras
Satisfied Customers: 38368
Experience:  Camera Repairman
32989067
Type Your Digital Cameras Question Here...
Richard is online now

I have an Olympus E-510 camera and have just bought a Lexar

Resolved Question:

I have an Olympus E-510 camera and have just bought a Lexar 1000X Professional 16GB Card to upgrade. The camera shows card error and even if I put back the original card it now show card error. Any ideas?
Submitted: 3 years ago.
Category: Digital Cameras
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

Can you remove the battery and memory from the camera and wait 10 minutes.

Then put the battery and original memory card (that worked before) in the camera and tell me if it still errors please.

Thank you
Customer: replied 3 years ago.

I have tried your suggestion, but still no change - shows card error

Expert:  Richard replied 3 years ago.
Thanks Colin

Look inside the memory component, where the card goes in and check the pins.

Are any of these bent in the slightest way?
Customer: replied 3 years ago.

They all look straight

Expert:  Richard replied 3 years ago.
Thanks Colin

We are going to reset the camera to rule out the firmware as the issue.

To do this

Select P on the mode dial.

Open the card door and turn on the camera.

Hold down the Menu and the OK buttons at the same time for 5 seconds.

Olympus E-510 is displayed.

Release and again hold down the Menu and the OK buttons at the same time for another 5 seconds.

Reset has been done is displayed

Press the OK button.

Shut the camera off

Then tell me if it will now read the card please

Thank you
Customer: replied 3 years ago.

Regret still shows card error

Expert:  Richard replied 3 years ago.
Thanks Colin

It is the internal card reader that has faulted. The port that actually reads the card

A corrupted firmware can cause this. But we have ruled this out by restarting it. We also know you are using the correct card, and that the card is not faulty.

I am really sorry about this and you are going to have to return the camera to have it replaced. It is a known problem,and will be covered by the warranty if this has not expired, with the replacement performed at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
Richard and other Digital Cameras Specialists are ready to help you