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michelleclive
michelleclive, Other
Category: Digital Cameras
Satisfied Customers: 5487
Experience:  Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
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Paper jam I tried to print on a small piece of paper 4" x

Customer Question

Paper jam
I tried to print on a small piece of paper 4" x 2.5 " but it has disappeared into the printer and I cannot see it.There is an paper jam message. I tried switching on and off but still not ejected paper.

What can I do please?
Submitted: 3 years ago.
Category: Digital Cameras
Expert:  michelleclive replied 3 years ago.

michelleclive :

Hi, My name is Michelle and i will be assisting you

michelleclive :

please let me know the make and model

michelleclive :

please turn off printer and unplug power cord

JACUSTOMER-p6ajy73o- :

Cannon MG5200

michelleclive :

now open the paper feed tray and output tray and blow some air

michelleclive :

also if you have access to roller assembly at the rear blow some air

michelleclive :

lift the printer and shake a bit

michelleclive :

check if you are able to see the paper and pull it out

michelleclive :

turn on printer without any paper in the feed tray and send a print commnad to printer

michelleclive :

does it give you out of paper or paper jam message

michelleclive :

also does any error code show up.

JACUSTOMER-p6ajy73o- :

will a hair dryer work or shall I use a nozzle on a vaccum cleaner to suck?

michelleclive :

try a hair dryer

michelleclive :

is the paper visible

michelleclive :

use a vaccum once the paper is visible

michelleclive :

check the printing area where carriage moves if the paper is visible

JACUSTOMER-p6ajy73o- :

going to get a hair dryer - tried vaccum but nothing visible yet

michelleclive :

hair dryer should help ..also lift printer upside down and shake a bit to dislodge it if its stuck anywhere

JACUSTOMER-p6ajy73o- :

have tried dryer and turning upside down nothing visible - going to try and put it on again

michelleclive :

ok

JACUSTOMER-p6ajy73o- :

still nothing - even tried blowing and booting up at the same time with rollers whirring but still nothing

michelleclive :

does it give a papaer jam message either on printer or computer

JACUSTOMER-p6ajy73o- :

on both - it says on the printer 'paper output slot'

michelleclive :

have you checked the paper output tray

JACUSTOMER-p6ajy73o- :

yes - nothing

michelleclive :

try vaccum on the output tray to check if it pulls out any paper

JACUSTOMER-p6ajy73o- :

ok will do

michelleclive :

thanks

JACUSTOMER-p6ajy73o- :

still nothing - gave it a good blast with vac while rollers going around in output tray

JACUSTOMER-p6ajy73o- :

is there any other panel to unscrew to access the insides?

michelleclive :

how old is this printer

JACUSTOMER-p6ajy73o- :

only about three years

michelleclive :

ok

JACUSTOMER-p6ajy73o- :

any ideas

michelleclive :

yes i am looking

michelleclive :

how small was the paper

michelleclive :

was the entire paper jammed or it came out torned

JACUSTOMER-p6ajy73o- :

no - it was a monopoly money bill about 4" by 1.5"! stupid me!!!

michelleclive :

thats such a small size

michelleclive :

i dont think its a recommended size even

michelleclive :

now i am not sure where exactly it has got stuck

michelleclive :

have a look at this generic video...its not for your specific printer moel

michelleclive :

model

JACUSTOMER-p6ajy73o- :

thanks - can I come back to you after seeing it?

michelleclive :

else this would require disassembling the printer to see where exactly the jam is

michelleclive :

as printers have multiple sensors only if you are sure about dissasembling, should you attempt it

michelleclive :

else get the printer serviced through a service engineer at a local printer repair store

michelleclive :

let me know if you have any questions

michelleclive :

you may click on a smiley below if your question was answered else let me know and i will assist further

JACUSTOMER-p6ajy73o- :

OK thanks but I need to be able to print today - can you help?

michelleclive :

only suggestion would be that if its something urgent, get a print from a friends computer, who has a printer or maybe at a computer library

michelleclive :

i would not be able to share a quick fix as this is not a software setting but a hardware fault

JACUSTOMER-p6ajy73o- :

thank you for trying but it has not solved the problem

michelleclive :

yes i know..in case we diagnose a hardware fault, i can only suggest the possible resolution but cannot fix it remotely

michelleclive :

hope you understand

michelleclive :

please ensure from next time that you cross check the paper size and change the paper settings on computer whenever trying to print on a different size paper

michelleclive :

let me know if you have any questions

JACUSTOMER-p6ajy73o- :

thanks

michelleclive :

please click on a smiley below if your question has been answered

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