Hi, My name is XXXXX XXXXX i will be assisting you
please let me know that does the printer print fine
and is the problem only related to scanning
the printer is fine, printed information earlier....its the scanning
never used the scanner before
do you have a 32 or 64 bit windows 8 version
sorry WHAT does that mean?
and how do i find out
found it 64
give me one moment
let me check for the available software
when you open printers and faxes does it show a separate icon for the scanner
let me just check again
it says this
view devices and printer
under devices and printers does it show the mg4250 listed twice
its down as MG4200 series but TWICE
yes then its correct
i can see one is a scanner..its has WS and when i right click i can see lots of options
how are you trying to scan ..f.rom your computer or by pressing the scan button on printer
pressing the scan button on the printer. I lift the lid put the document in the printer...it then asks me to select type of doc...i do this then press green button OK - and it comes up with the error message
ok lets try it from your computer
didnt know you could do it from the computer...i want to scan a document on the printer, so I can email it. It is a letter
but the document is not in my compter?
yes...load the document on the scanner
ok just done this
now on your computer..click on search..type windows fax and scan
click on the option for windows fax and scan to open it
once open you will get a new scan or scan button
i am abit lost...when you say search...do I not go to the icon for the scanner and do this there?
click on it
yes you can open the scanner and check if you see the option to start scan or scan
ok will try this first
there is 'start scan' shall i click this
slight profile...when i press start scan i get another window..
profile - there is a default photo...do i change this to document?
says windows cant load your scan profile....then underneath it has SOURCE - in there is 'flatbed;
ok seems to be an error with the scan profile
no worries we can fix that
also type..jpeg etc..but its a sheet of paper in the printer...
let me know do you have team viewer remote access software on your computer
would it be fine if i take a remote access and make changes to the settings for you
of course you can...how do i do this..
i will give you a remote link
give me a moment
Click on the link and let the remote tool run its an exe file so your antivirus might say its harmful to your computer but do not worry its absolutley safe.
its saying JOINING YOUR SESSION
STILL NOT DOING IT
LET ME TRY AGAIN
on my end it show you tried connecting...but its not connected yet
IT is saying its harmful...
will try again
the software is completely safe
please allow it to run
your antivirus software might be blocking it
it says open with firefox...i say yes.... and then i click ok
but the message still keeps coming up as if I havent done it.
ok...let it be
do i choose SAVE AS or open with
please try the other way
there is no RUN option
please open windows fax and scan program
i have nothing that says 'open windows fax and scan programe... i have the control panel
i will look
in the search type windows fax and scan and you will get an option
if you are still not able to get it let me know
i will share screenshots
in the search box at the top right corner
ok... when i find this...what do you want me to do...double click?
yes to open it
ok...found an icon to say windows fax and scan
pls open it
opened it...and a picture comes up...at the bottom no fax accounts are configured
thank you for your patience
ok...do you see an option for scan
on the bar at the top...there is 'new scan'..
click on new scan
In the New Scan dialog box, click the Profile list, and then click Documents. The default settings for scanning a document, which you can use or change, are automatically displayed.
To see how a document will appear when scanned, click Preview. If needed, change your scan settings, and then preview the document again. Repeat this step until you are satisfied with the preview results.
Click Scan. When the scan is complete, Windows Fax and Scan automatically displays the document so that you can view and manage it.
ive opened it and clicked new scan but that box that came up last time.... comes up... Profile =Photo default...
its saying windows cannot be loaded when I change it plus a message...your profile settings may not be compatible with this scanner... but the scanner is part of my printer and the document is in my printer
when you connected this printer did you install the software from the printer disc if any
i losst the printer disk many months ago, so the drivers were downloaded off the canon site...the printer drivers...
ive used it successfully for printing
yes i understand
scanner says mg4200 series in the printers box...shall i try and download drivers for mg4250 or is this the same
i will share the link for the downlaod
is the printer connected via usb or wifi
i have connected you on team viewer!!!
just got rid off antiblocker
pplease access my pc
yes i see
let me connect
1 minute please
i am trying to connect
will let you know once connected
i am connected
the scanner is working fine
i am posting the steps you need to follow here again
you will open windows fax and scan...click on new scan..then click on preview...if the file shows up fine..click on scan then click on save as ..and save the file it gets saved under scanner documents folder by default
let me know if you need any other assitance
happy with this..thankyou
you may click on a smiley now
seems the smiley is not working
let me know how would you like to rate
you may write it
excellent, good, ok, poor, bad etc
in this chat
EXCELLENT SERVICE. Patient Extremely. Delighted... Thank you. Definitely will use again.
thanks so much
i will exit the remote session and get this accept processed from our team
ok, thank you very much. The service is 100% better than i thought. I actually thought it might be spam...but proved wrong. Brilliant. Bye.