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Richard
Richard, Camera Repair
Category: Digital Cameras
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We have a Canon PC 740. Yesterday it started to print 100 copies

Customer Question

We have a Canon PC 740. Yesterday it started to print 100 copies instead of just one, and instead of using the Cancel button, I switched it off. Now the red light shows and it refuses to work. There is no paper jammed in it. Is there anything I can do about this?
Submitted: 2 years ago.
Category: Digital Cameras
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

I would like you please to remove the power from the Canon and wait 10 minutes.

Then connect the power and tell me please if the red light is still showing.

Customer: replied 2 years ago.

The power has been switched off overnight. But I am prepared to try this, though without much faith!

Expert:  Richard replied 2 years ago.
ok, if it was off all night, then that will not help sorry Sue.

This problem is caused by either Residue Power (which the process I just instructed resolves), or the mainboard within the printer has faulted (which is the case for you and will need to be replaced).

I am really sorry about this and you are going to have to return the unit to have the mainboard replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
Customer: replied 2 years ago.

This is what I feared. The machine is 17 years old, so well out of warranty, and i assume that fitting a new mainboard would be horribly expensive? Could you tell me if that is the case, and could you also tell me whether I caused the fault by switching it off when it suddenly started making 100 copies. I need to know how much further I have to grovel to my husband

Expert:  Richard replied 2 years ago.
ok, fixing it is not feasible, the parts will be too expensive (if you can even source them).

You did not cause this in any way Sue. A component will have corroded over time, and fails. 17 years is an excellent amount of time to get use of of this machine, about 8 years longer then normal.

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
Customer: replied 2 years ago.

Thank you so much - most helpful to my marriage.


 


One more thing. We clearly need to buy a new machine, and we wonder if this would still be a good machine to buy (if they still make them), or whether you can recommend an equivalent

Expert:  Richard replied 2 years ago.

It is a very good machine, but impossible to purchase now.

 

The PC 430 is also very good, and can be purchased from here http://www.amazon.com/Canon-PC430-Personal-Copier/dp/B00000JFKR

 

Feel free to ask if you would like any additional information please.

 

And if you can take a second to rate my service by clicking one of the smiley faces below, that would be greatly appreciated.
Thank you
Richard, Camera Repair
Category: Digital Cameras
Satisfied Customers: 32191
Experience: Camera Repairman
Richard and other Digital Cameras Specialists are ready to help you
Customer: replied 2 years ago.

And I have answered yours ­ I¹ll hope you might suggest something else if
this doesn¹t work.

Expert:  Richard replied 2 years ago.
Sorry Sue, I do not understand your response.

Can you provide more detail on what you are asking please?

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