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michelleclive
michelleclive, Other
Category: Digital Cameras
Satisfied Customers: 5568
Experience:  Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
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I have an hp computer with Windows 7 I have been using in

Resolved Question:

I have an hp computer with Windows 7 I have been using in France.
Now back in England, I can't get the computer to recognise my Canon MP230
Printer.
Submitted: 3 years ago.
Category: Digital Cameras
Expert:  michelleclive replied 3 years ago.

michelleclive :

Hello. My name is ***** ***** I will be assisting you today.

michelleclive :

let me know when you are ready.

michelleclive :

is the printer connected to the usb port of the computer or its wireless

Customer:

to usb port

michelleclive :

is the printer and the computer turned on now

Customer:

yes

michelleclive :

Click on start select devices and printer

Customer:

Yes I have done this and minimised the window

michelleclive :

click on start select devices and printers

michelleclive :

are you on the device and printers screen

Customer:

I've clicked on it

Customer:

Yes, I've clicked on Canon MP 230

michelleclive :

right click on canon mp230 and select printer properties and not just the properties

michelleclive :

are you on the printer properies windows now

Customer:

Yes I did that - but I can't seem to keep the window open as same time as chatting to you....

michelleclive :

press alt and tab to swich over the chat and the other screen

michelleclive :

press alt and tab key together

Customer:

doesn't seem to work, can you just give me consecutive instructions as what to do on the Canon properties screen ?

michelleclive :

if you want i can do a remote access and can fix the problem for you right infront of you.

michelleclive :

let me know if that is fine

Customer:

Yes fine ! Thanks !!

michelleclive :

Click the Link above


1) Click Join
2) Click Run/OK/Yes/Allow if asked
3)Click Allow /Run/Ok if asked by Anti Virus
4)Let me know if there is any issue running the remote screen

michelleclive :

connected now

michelleclive :

Remote accessed and fixed the problem.

michelleclive :

let me know if you have any more question for me i will be happy to answer them.

Customer:

Thanks, will do. Thanks a lot for your help

michelleclive and 3 other Digital Cameras Specialists are ready to help you

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