Hello. My name is ***** ***** I will be assisting you today.
let me know when you are ready.
is the printer connected to the usb port of the computer or its wireless
to usb port
is the printer and the computer turned on now
Click on start select devices and printer
Yes I have done this and minimised the window
click on start select devices and printers
are you on the device and printers screen
I've clicked on it
Yes, I've clicked on Canon MP 230
right click on canon mp230 and select printer properties and not just the properties
are you on the printer properies windows now
Yes I did that - but I can't seem to keep the window open as same time as chatting to you....
press alt and tab to swich over the chat and the other screen
press alt and tab key together
doesn't seem to work, can you just give me consecutive instructions as what to do on the Canon properties screen ?
if you want i can do a remote access and can fix the problem for you right infront of you.
let me know if that is fine
Yes fine ! Thanks !!
Click the Link above
1) Click Join2) Click Run/OK/Yes/Allow if asked3)Click Allow /Run/Ok if asked by Anti Virus4)Let me know if there is any issue running the remote screen
Remote accessed and fixed the problem.
let me know if you have any more question for me i will be happy to answer them.
Thanks, will do. Thanks a lot for your help