Digital Camera Repair Questions? Ask a Camera Expert.
Hello Russell, it's a difficult one. I am an artist. I paint on all kinds of "surfaces" usually with oil or acrylic paint. When I use hardboard as a surface there is no "grain" to it because I use the smooth side, prepare it with gesso (flat and smooth) and then do the painting. Often though I buy what they call "stretched canvas" or canvas stuck onto a board backing. This canvas is natural material - cotton, jute, or whatever, and it has a "weave" (it's essentially a natural woven fabric). The weave is tight because art suppliers either stretch it onto wooden bars or they stick it onto a board, but it is still visible if you look closely. The camera is showing every thread of the fabric weave as well as what I have painted on it. I was trying to think of a way to send you an example of what the camera is doing but I don't know how you are going to view it - that is, which browser you will use. The problem will only be apparent if you are using Internet Explorer, but many of my potential customers will be using that very browser. If I could edit the problem out through Photoshop then that would be fine and I could make sure that my stored pics are clean and good to be used and sent on for any purpose. Otherwise it is important that the image I take with the camera is good at that initial stage so i wondered if you might know what to do. Do you want me to try to send you an example and would you be able to look at it in Internet Explorer (vers 10 or 11)? If you look at it in any other type of browser you will not see a problem because the other browsers "correct" the quality of the image before displaying it.
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Did you get the image? It is saved as 2298 x 3096 pixels.