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Russell H.
Russell H., Technician
Category: Digital Cameras
Satisfied Customers: 662
Experience:  Working with digital cameras & questions for nearly 8 years.
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have just taken delivery of a new LEGRIA Camcorder model HF

Customer Question

have just taken delivery of a new LEGRIA Camcorder model HF R46 and am having difficulty with the Camcorder communicating with my desktop. The PC acknowledges the camera bu as I try to access the 'camera window' the message cannot detect camera check connection. What am I doing wrong? Please help!!!
Submitted: 3 years ago.
Category: Digital Cameras
Expert:  Viet - Camera Tech replied 3 years ago.

Hello Richard! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, or 8.1?

 

After connecting the camera to the computer and turning on the camera, do you see the option [All (for PC only)] that you can select on the camera' screen? And then do you see [USB Connection] appears on the camera's screen?

Can we do a remote session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you,