Hello Richard! Thank you for your question. I will be assisting you today.I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, or 8.1?
After connecting the camera to the computer and turning on the camera, do you see the option [All (for PC only)] that you can select on the camera' screen? And then do you see [USB Connection] appears on the camera's screen?Can we do a remote session, so we can chat, and I will be able to help you directly?Please reply at the box below. Thank you,