Hello. My name is ***** ***** I will be assisting you today.
open the scanner cover
remove the inkcartridges
ok thanks for helping I've done that, what do I do now please?
are you able to see the stuck paper piece in there
try to pull it out slowly
please tell me on which area the paper is stuck
the ink cartridge carriage is in the middle of the paper, on it. The paper is half in the roller behind where it comes out of and half bunched under the carriage.
did you remove the ink cartridges from the head carriage
if not then remove all of them and then
unplug the power cable from the printer and then slide the print head at the left hand side manually
then try to access the jammed paper and try to pull it out to remove it.
yeh!! we've done it!! Thank you, ***** ***** able to gently pull the paper out then. Fantastic, thank you very much.
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