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michelleclive
michelleclive, Other
Category: Digital Cameras
Satisfied Customers: 4990
Experience:  Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
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i have a canon i-sensys mf8540cdn printer.how do i print in

Resolved Question:

i have a canon i-sensys mf8540cdn printer.how do i print in black only? this is to save colour cartriges
Submitted: 2 years ago.
Category: Digital Cameras
Expert:  michelleclive replied 2 years ago.
michelleclive :

Hi, My name is ***** ***** i will be assisting you

michelleclive :

please let me know the operating system on your computer

Customer:

windows

michelleclive :

ok...please right click on printer icon and then printer prefrences

michelleclive :

let me know once you have the printer window open

Customer:

ok

michelleclive :

ok..now let me know what all tabs you see on top

Customer:

general sharing ports advanced coloour management security etc

michelleclive :

do you see prefrences at the bottom

michelleclive :

please click on that

Customer:

ok

michelleclive :

now let me know what tabs come up

Customer:

basic settings page set up finishing paper source quality

michelleclive :

ok you need to check under page setup

michelleclive :

do you see an option for grayscale printing

Customer:

manual only

michelleclive :

ok..would you like me to remote access and check the setting out for you

Customer:

prefer not. scaling 25-200%?

michelleclive :

no...it seems the printer driver options are bit different for the isens series

michelleclive :

i will have to check it myself

michelleclive :

please click on below link

michelleclive :

in page that opens click on start nfull version..download..save and run the file

michelleclive :

once installed let me know the id and password ***** that i may remote connect

Customer:

what does scaling do?

michelleclive :

scaling is related to the resolution of printed documents

michelleclive :

not related to ink settings

Customer:

What the lower % the less color?

michelleclive :

give me a minute here

michelleclive :

i am checking the driver configuration for the i sens

Customer:

I think its page size not color

Customer:

ok .worked it out myself

michelleclive :

were you bale to find the option to select grayscale

michelleclive :

it would be either grayscale or black only

michelleclive :

please print a colored document to ensure its working

Customer:

its working ok.there was a setting on the page illustration under page set up

michelleclive :

ok gret

michelleclive :

do let me know if you have any other questions

Customer:

ok. i hope i dont have to pay for this!

michelleclive :

you need to provide a rating for the help provided in guiding you to the right tab for the setting

michelleclive :

i am not aware of your subscription with just answer as details would be there in the email from just answer

michelleclive :

we as experts get credited for our time and effort based on your rating

michelleclive :

i see you have rated poor service for guiding you to the correct window

michelleclive :

i had even offered remote support as you were facing difficulty in finding the option

michelleclive :

i would appreciate if you would reconsider rating my time and effort as i offered remote access at no additional charges to you as well in an effort to help you

michelleclive :

i hope you understand that i can only guide you but as the end user you have to find the options on your own

michelleclive, Other
Category: Digital Cameras
Satisfied Customers: 4990
Experience: Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
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