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michelleclive
michelleclive, Other
Category: Digital Cameras
Satisfied Customers: 5470
Experience:  Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
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printer does not work Only one light comes on of the two on

Resolved Question:

printer does not work Only one light comes on of the two on the top of the printer
Submitted: 2 years ago.
Category: Digital Cameras
Expert:  michelleclive replied 2 years ago.
michelleclive :

Hi, My name is ***** ***** i will be assisting you

michelleclive :

please let me know the make and model of the printer

Customer:

My printer is Canon PIXMA IP 16oo

michelleclive :

Ok...does it flash any error code either on printer or computer

michelleclive :

also is the light steady or blinking

Customer:

one light steady the other not working at all

michelleclive :

please try the below

michelleclive :

turn off printer and unplug power cord

michelleclive :

keep the ON button on printer pressed for 10 secs

michelleclive :

wait for 2 mins

michelleclive :

plug in power cord back in and turn on printer and check

michelleclive :

let me know the status once done

Customer:

Only the ome light as before

michelleclive :

does any error code flash

michelleclive :

also let me know how old is the printer

Customer:

The status of the printer is the same as before

michelleclive :

don you see a resume button on the printer

michelleclive :

its like an inverted triangle in a circle

michelleclive :

if you see a resume button try the below

michelleclive :

Turn off printer by pressing the power button
press the Resume button and press Power button.
Keep holding down Power button and release Resume button
Press Resume button 2 times then release BOTH buttons
Green lights will flash and then stop blinking.
When green lights are solid, press the Resume button 4 times.
Press the Power button and the printer should turn off, if not, press the Power button once more.

michelleclive :

if you do not see resume button try the beloew

michelleclive :

remove the cartridge...turn off the unit....unplug the power cable...manually slide the carriage assembly\ printhead back and forth
also clean the rail against which the assembly slides with a tissue ensuring that there is no ink residue on it
clean the golden contacts of the cartridges and the printhead with a cotton swab dipped in little alcohol
once these steps have been done, turn on printer and check

michelleclive :

let me know the status once done

Customer:

status the same

michelleclive :

how old is this printer

Customer:

about seven years I think

michelleclive :

ok...as per the symptoms and what we have already tried it seems to be a fault on the logic board or a sensor of the printer

michelleclive :

as its already out of warranty cover, you may take a service estimate quote for getting this unit repaired from a local printer store

michelleclive :

however, my personal suggestion would be that a repair will be expensive

michelleclive :

you can get a new unit at almost the same or little more cost

michelleclive :

let me know if you have any questions

michelleclive :

i hope you understand that i can diagnose and suggest steps to fix but cannot make a bad part work again. as a best effor i can suggest what would be best cost effective option - -- a repair or replacement

michelleclive :

please click on a smiley face if your question has been answered; if you have any more questions, please ask rather than rating negatively

michelleclive :

thanks for choosing just answer

michelleclive :

you may click on a smiley face below now

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