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michelleclive
michelleclive, Other
Category: Digital Cameras
Satisfied Customers: 5007
Experience:  Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
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MP460 shows "the paper is jkammed". I have thorougghly cleaned

Resolved Question:

MP460 shows "the paper is jkammed". I have thorougghly cleaned it, there is no paper, not even a tiny piece inside it. Peter Heaver *****@******.***
Submitted: 2 years ago.
Category: Digital Cameras
Expert:  michelleclive replied 2 years ago.
michelleclive :

Hi, My name is ***** ***** i will be assisting you

michelleclive :

Please turn off unit and unplug power cord

michelleclive :

keep the ON button on printer pressed for 10 secs

michelleclive :

wait for 2 mins

michelleclive :

plug in power cord back in and turn on

michelleclive :

let me know if it still repeats the error code

Customer:

Still showing false "paper jam".

Customer:

Peter H

michelleclive :

ok...does it show any error code

Customer:

No, not an error code, simply the message, paper is jammed.. Peter H

michelleclive :

do you have a hair dryer

michelleclive :

you can use that to blow air through the feed trays and rollers

michelleclive :

also unplug power cord and lift printer upside down and shake a bit

michelleclive :

then turn on and check

michelleclive :

let me know if still error repaets

michelleclive :

also let me know how old is this printer

Customer:

It's about 9 years old. I've pretty well decided to junk it and buy another.

michelleclive :

yes...as per the steps we have tried and as you have mentioned that you have already cleaned it, it seems that the problem is with the paper sensor that detects the jam

michelleclive :

the sensor has stopped working

michelleclive :

a sensor replacement would cost almost the same as buying a new unit

michelleclive :

i would suggest to go in for a new printer

Customer:

Thanks for trying.

michelleclive, Other
Category: Digital Cameras
Satisfied Customers: 5007
Experience: Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
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