Hi, My name is ***** ***** i will be assisting you
Please turn off unit and unplug power cord
keep the ON button on printer pressed for 10 secs
wait for 2 mins
plug in power cord back in and turn on
let me know if it still repeats the error code
Still showing false "paper jam".
ok...does it show any error code
No, not an error code, simply the message, paper is jammed.. Peter H
do you have a hair dryer
you can use that to blow air through the feed trays and rollers
also unplug power cord and lift printer upside down and shake a bit
then turn on and check
let me know if still error repaets
also let me know how old is this printer
It's about 9 years old. I've pretty well decided to junk it and buy another.
yes...as per the steps we have tried and as you have mentioned that you have already cleaned it, it seems that the problem is with the paper sensor that detects the jam
the sensor has stopped working
a sensor replacement would cost almost the same as buying a new unit
i would suggest to go in for a new printer
Thanks for trying.