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michelleclive
michelleclive, Other
Category: Digital Cameras
Satisfied Customers: 5640
Experience:  Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
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My printer tells me that my Ink absorber is almost full Contact

Resolved Question:

My printer tells me that my Ink absorber is almost full Contact serve centre can you help?
Submitted: 2 years ago.
Category: Digital Cameras
Expert:  michelleclive replied 2 years ago.
michelleclive :

Hi, My name is ***** ***** i will be assisting you

michelleclive :

please let me know the make and model of the printer

Customer:

canon MG5350

michelleclive :

ok..and do you get any error code on the printer

Customer:

No error code just comes up with "The Ink Absorber is almost full contact service centre

michelleclive :

ok..

michelleclive :

do you see a resume button on the printer

michelleclive :

it will be an inverted triangle in a circle

michelleclive :

or would have resume mentioned on it

Customer:

It says press OK to continue printing

michelleclive :

press ok and does it print

michelleclive :

also try the below sequnec

Customer:

yes

michelleclive :

Turn off printer by pressing the power button
press the Resume button and press Power button.
Keep holding down Power button and release Resume button
Press Resume button 2 times then release BOTH buttons
Green lights will flash and then stop blinking.
When green lights are solid, press the Resume button 4 times.
Press the Power button and the printer should turn off, if not, press the Power button once more.

michelleclive :

once back on let me know if error repeats

Customer:

will do

michelleclive :

ok

michelleclive :

did you try sequence

Customer:

no joy I'm afraid

michelleclive :

ok..how old is this printer

Customer:

couple of years or so

michelleclive :

please turn off printer and unplug power cord. keep the ON button on printer pressed for 10 secs

michelleclive :

wait for 2 mins\

michelleclive :

plug in power cord and turn on printer and check

michelleclive :

let me know if it gives any error code or give the same message

Customer:

same message appears

michelleclive :

ok..

michelleclive :

the ink absorber error indicates that the absorber pads are full and need to be replaced

michelleclive :

the steps we tried were to reset the waste ink counter

michelleclive :

since this has not worked, the ink pads would need to be replaced

michelleclive :

the waste ink absorber is basically a sponge pad that absorbs excess ink during printer routine tasks as well as during head cleaning and nozzle checks

michelleclive :

once this pad gets full, it needs to be replaced as continious use can result in ink spillage internally within the unit causing further damage

michelleclive :

please slide the carraige of the printer to one end and just check beneth it

michelleclive :

do you see a sponge pad

Customer:

Yes it looks pretty sodden

michelleclive :

ok now this pad needs to be replaced

Customer:

where does one get replacements from?

michelleclive :

as the unit is out of warranty, what you can do is clean this pad with warm water and let it dry for few hours and then reinsert it back in and check

michelleclive :

if it does not clear the error you need to but a waste ink pad from any local printer repair store and replace it

michelleclive :

however a cleaning of the sponge pad should usually do the trick

michelleclive :

just ensure that the pad is completely dry before inserting it back in

Customer:

Thank you very much for your help

michelleclive :

let me know if you have any questions

michelleclive :

you are most welcome

michelleclive :

you may click on a smiley face below to complete the rating if your question has been answered

michelleclive :

thanks for choosing just answer

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