How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Freddy M. Your Own Question

Freddy M.
Freddy M., IT Technician
Category: Digital Cameras
Satisfied Customers: 18398
Experience:  Years of experience.
15852642
Type Your Digital Cameras Question Here...
Freddy M. is online now

I have a canon xf100 and have downloaded 3 clips via the Compact

Resolved Question:

I have a canon xf100 and have downloaded 3 clips via the Compact Flash Card onto the Canon xf utility I downloaded onto my laptop. However I cannot access the 3 clips as MPEG2 files for me to use. Can you help? Thanks
Submitted: 2 years ago.
Category: Digital Cameras
Expert:  Freddy M. replied 2 years ago.
.
Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem.
What model computer are you using? What version of windows or mac is on your computer? Are the MPEG2 files currently on the computer or are they still on the card?
.
Customer: replied 2 years ago.

It is a hp probook 4520s and Windows 7 professional. The clips were downloaded via the CF card via a card reader into the Canon xf utility software. I can view these files on my computer but they have file extensions of .cif .thm .mxf and .sif so none of them are MPEG2 files that I can access and use

Expert:  Freddy M. replied 2 years ago.
.
Are they still on the card? If they are put it back into the computer click on start, then click on computer in that menu. Here you should see your card along with the C drive etc. Click on your card to open it, what do you see inside?
.
Customer: replied 2 years ago.

A single contents folder then a CLIPS001 folder then 3 folders: AA0033, ...34, and ....35, and an Index.MIF file. Each of these folders splits into 5 files with the following file extensions: .cif .thm .xmf and .sif. The .mxf file has nearly all the data in it.

Expert:  Freddy M. replied 2 years ago.
.
It is not creating MPEG2 files at all then.That means you will need to use the XF utility. Have you used that to export as MXF yet?
.
Customer: replied 2 years ago.

When I right click on the clips and select properties they show the clip's video standard is 'MPEG2'

Expert:  Freddy M. replied 2 years ago.
.
That is the Codec being used but it is not the container. You are currently using the .mxf container. What happens when you try to play it, do you get an error?
.
Customer: replied 2 years ago.

I can play the clips through the canon xf utility software but when I click on it when accessing the cf directly I get message 'Windows cant open the file'

Expert:  Freddy M. replied 2 years ago.
.
Ok please download and install the mega codec pack from here: Click Here It should be in the middle of the page in between 2 ads. Once installed right click on one of those .mxf files and click open with. Then choose media player classic or mpc in the list. See if it will open when you do.
.
Customer: replied 2 years ago.

Still installing the software; will keep you posted

Expert:  Freddy M. replied 2 years ago.
.
Take your time. That software will instal every Codec you could ever possibly need for video files.
.
Customer: replied 2 years ago.

It does play the mxf file but when I try and save it as an mpeg2 file it does not allow me to. Any suggestions?

Expert:  Freddy M. replied 2 years ago.
.
It actually already is a MPEG2 as I mentioned before that is the Codec. It sounds like you want to change the container from .MXF to something like .mp4 is that what you are trying to do?
.
Customer: replied 2 years ago.

yes please

Customer: replied 2 years ago.

Yes please

Expert:  Freddy M. replied 2 years ago.
.
Ok that makes sense now. You would need to convert it then. You can use the program any video converter for that. During the installation make sure to choose custom and uncheck the AVG options you will not want that. You can get it here: Click Here

Once installed and opened click on add video files on the left. Then choose your .MXF files. It should default to .mp4 already. Once they are all listed click on convert now on the right hand side. It should save the videos to the videos folder in the start menu. If you do not see one clcik start then click on your name/username and it will be there. If this did not work, please come back and let me know what happened when you tried it by clicking on reply to expert so we can continue. If it did work, please don’t forget to leave a positive rating - it is greatly appreciated.
.
Freddy M., IT Technician
Category: Digital Cameras
Satisfied Customers: 18398
Experience: Years of experience.
Freddy M. and other Digital Cameras Specialists are ready to help you

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • RUSSTING

    RUSSTING

    Technician

    Satisfied Customers:

    496
    30 years as a TV station tech gives me a unique understanding of digital camera operation and repair.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/RU/RUSSTING/2012-1-19_1301_DSC08705a.64x64.JPG RUSSTING's Avatar

    RUSSTING

    Technician

    Satisfied Customers:

    496
    30 years as a TV station tech gives me a unique understanding of digital camera operation and repair.
  • http://ww2.justanswer.com/uploads/RE/Readyrmca/2011-6-24_205114_38136130160763446716587523677594964494321n.64x64.jpg Readyrmca's Avatar

    Readyrmca

    Technician

    Satisfied Customers:

    185
    Over 1000 Camera and Video Accepts!!!!
  • http://ww2.justanswer.com/uploads/DI/dimmusacio/2012-1-26_194857_JA2.64x64.jpg Freddy M.'s Avatar

    Freddy M.

    IT Technician

    Satisfied Customers:

    70
    Years of experience.
  • http://ww2.justanswer.com/uploads/hsroy79/2010-08-08_111707_himadri.jpg hsroy79's Avatar

    hsroy79

    Other

    Satisfied Customers:

    37
    Camra Technician
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Engineer1010's Avatar

    Engineer1010

    Camera Expert

    Satisfied Customers:

    19
    MS Electrical Engg.
  • http://ww2.justanswer.com/uploads/RI/RichieMe/2013-10-21_9435_1891752088969658025993880564n.64x64.jpg Richard's Avatar

    Richard

    Camera Repair

    Satisfied Customers:

    357
    Camera Repairman
  • http://ww2.justanswer.com/uploads/RJ/rjriggins/2015-1-14_16249_ick.64x64.jpg Rick's Avatar

    Rick

    Technician

    Satisfied Customers:

    182
    I'm a photographic equipment technician with over 25 years in the business
 
 
 

Related Digital Cameras Questions