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michelleclive
michelleclive, Other
Category: Digital Cameras
Satisfied Customers: 4781
Experience:  Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
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I have a Canon DC21 camcorder but have lost the software disc

Customer Question

I have a Canon DC21 camcorder but have lost the software disc that will allow me to capture and edit video's, can you suggest a solution please as canon don't appear to support this camcorder anymore.
Submitted: 2 years ago.
Category: Digital Cameras
Expert:  michelleclive replied 2 years ago.
Customer:

Hi,My name is ***** ***** i will be assisting you

Customer:

if i understand you are using DC21 wih windows 8.1 system

Customer:

how old is his camera

Customer:

how old is this camcorder

JACUSTOMER-ekn3h6il- :

about 8/9 years old but still works perfectly

Customer:

as this is an old model, yes the compatibility with newer versions is limited due to hardware configuration as well

Customer:

however i have been able to find a software download for photostitch updater software for this camera

Customer:

you can try downloading and installing it

Customer:

click on link above to download

Customer:

however as i stated earlier the chances of this model of camcorder working with newer version is fairly low as the hardware configuration is obsolete as compared to newer camcorders

Customer:

i am sorry to give this news, but i want to give you the true and correct information rather than workarounds

Customer:

my honest suggestion would be to use this software with an earlier version of windows

Customer:

the complete software for this camera is available till windows 8

Customer:

so if you have a windows 8 or earlier version of windows you can download and install all the software from the same link i gave above by changing the operating system

Customer:

let me know if you have any questions

JACUSTOMER-ekn3h6il- :

Ok many thanks for your help, will let you know if it is successful.

Customer:

you may click on a smiley face\stars to rate my service if your question has been answered

Customer:

sure...

Customer:

thanks for choosing just answer

michelleclive, Other
Category: Digital Cameras
Satisfied Customers: 4781
Experience: Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
michelleclive and other Digital Cameras Specialists are ready to help you
Customer: replied 2 years ago.

Have tried your link on a windows 7 system but no luck yet.

Expert:  michelleclive replied 2 years ago.
please let me know what time you can be online and i will try to remote access and check

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