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michelleclive
michelleclive, Other
Category: Digital Cameras
Satisfied Customers: 5613
Experience:  Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
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I cannot download my photos from my Canon EOS 450D. With previous

Resolved Question:

I cannot download my photos from my Canon EOS 450D. With previous Photoshop, I did not need to use the download software disc which came with the camera. It is version 18. Is this too old to use?
Thank you
Submitted: 2 years ago.
Category: Digital Cameras
Expert:  michelleclive replied 2 years ago.
michelleclive :

Hi, My name is ***** ***** i will be assisting you

michelleclive :

Please let me know the operating system installed on your computer

Customer:

Windows 7

michelleclive :

ok

michelleclive :

so when you connect the camera, are you able to copy the files to your computer or get an error

michelleclive :

you can download and install the canon image browser software to transfer, view or edit photos transferred from your canon

michelleclive :

please click on below link to install the canon image browser software

michelleclive :

once installed try using the software to transfer photos from camera to computer

michelleclive :

let me know if you face any difficulty

Customer:

Will do and get back to you. Thanks

michelleclive :

sure

Customer:

I still cannot download images from my computer.Have downloaded part 1 and 3, we think correctly. Cannot find programme in the computer. Do we need to do anything to the software once it is downloaded?

Customer:

Correction

Customer:

I still cannot download images from my camera

michelleclive :

once downloaded, the software needs to be installed

michelleclive :

let me know when you can be online. i can try to remote access and check

michelleclive :

post me a message what times you can be online

Customer:

I am now online for until 5 pm.

Customer:

Or Monday 15th noon to midnight, 16th 6am to midnight, 17th 6am to 3pm and 8pm to midnight.

Customer:

Please let me know if any of these times are suitable.

michelleclive :

i am online now

michelleclive :

let me know ifi should send you the link for remote access

Customer:

Yes that's fine

michelleclive :

ok give me a moment

michelleclive :

let me share the link

michelleclive :

http://www.ammyy.com/en/

michelleclive :

please click on link above and in page that opens clickon start working with ammy admin

michelleclive :

run and install

michelleclive :

once the ammyy window opens let me know the id mentioned on left side

Customer:

43 745 143

michelleclive :

ok give me a moment here

michelleclive :

let me connect

michelleclive :

i am connected

michelleclive :

please leave the mouse

michelleclive :

please login to your husbands account and open ammy aagain from link i gave above and let me know the id

michelleclive :

are we connected to your husband's account

michelleclive :

let me know once your computer has restarted

Customer:

I am very sorry not to get back sooner but my screen froze and I could do nothing for a long time until my husband returned. Download is working from the memory stick if not the camera (probably a broken connection). So this is great, thank you for your time and expertise. Please let me know how much I owe you and do you have contact should I need help again.

Customer:

Where are the 5 questions which I want to answer?

michelleclive :

thanks for letting me know the status

michelleclive :

you can click on a smiley face\stars below to rate my service and click submit

michelleclive :

thanks for choosing just answer

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