Hi, My name is ***** ***** i will be assisting you
Please let me know the operating system installed on your computer
so when you connect the camera, are you able to copy the files to your computer or get an error
you can download and install the canon image browser software to transfer, view or edit photos transferred from your canon
please click on below link to install the canon image browser software
once installed try using the software to transfer photos from camera to computer
let me know if you face any difficulty
Will do and get back to you. Thanks
I still cannot download images from my computer.Have downloaded part 1 and 3, we think correctly. Cannot find programme in the computer. Do we need to do anything to the software once it is downloaded?
I still cannot download images from my camera
once downloaded, the software needs to be installed
let me know when you can be online. i can try to remote access and check
post me a message what times you can be online
I am now online for until 5 pm.
Or Monday 15th noon to midnight, 16th 6am to midnight, 17th 6am to 3pm and 8pm to midnight.
Please let me know if any of these times are suitable.
i am online now
let me know ifi should send you the link for remote access
Yes that's fine
ok give me a moment
let me share the link
please click on link above and in page that opens clickon start working with ammy admin
run and install
once the ammyy window opens let me know the id mentioned on left side
43 745 143
ok give me a moment here
let me connect
i am connected
please leave the mouse
please login to your husbands account and open ammy aagain from link i gave above and let me know the id
are we connected to your husband's account
let me know once your computer has restarted
I am very sorry not to get back sooner but my screen froze and I could do nothing for a long time until my husband returned. Download is working from the memory stick if not the camera (probably a broken connection). So this is great, thank you for your time and expertise. Please let me know how much I owe you and do you have contact should I need help again.
Where are the 5 questions which I want to answer?
thanks for letting me know the status
you can click on a smiley face\stars below to rate my service and click submit
thanks for choosing just answer