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nathan_mills
nathan_mills, Other
Category: Digital Cameras
Satisfied Customers: 642
Experience:  Efficient Technician with more than 30 years of Experience.
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lens stuck on Cannon IXUS 970

Customer Question

lens stuck on Cannon IXUS 970
Submitted: 2 years ago.
Category: Digital Cameras
Expert:  nathan_mills replied 2 years ago.
nathan_mills :

nathan_mills :

Welcome to justanswer

nathan_mills :

Turn off the camera. Place it on the back with the lens facing up and take a look at the spacing between the lens and the lens housing.


nathan_mills :

Is it uneven?

JACUSTOMER-2oqzidvq- :

Have done what you said the lens are equel 3 lens out as usual

nathan_mills :

Then try blowing lots of compressed air around the lens cover to clean the mechanism. Or use a hair dryer few seconds (don't want to heat up the camera). Use no heat mode if possible.

JACUSTOMER-2oqzidvq- :

No all the same

nathan_mills :

Have you tried changing the batteries

JACUSTOMER-2oqzidvq- :

Will try hair drier will get back to you

nathan_mills :

I am giving you some more steps

nathan_mills :

Please follow these also if the hair dryer doesn't work

JACUSTOMER-2oqzidvq- :

OK

nathan_mills :

First of all try changing the batteries

nathan_mills :

If the batteries are fine then slide a thin strip of paper between the lens cover shutters and the outer support ring. Work it around 360 degrees to clear out any debris that may be in there.

nathan_mills :

Now, with the lens barrel extended and pointed downward, tap the lens barrel with a pencil while you extend and retract the lens by powering the camera on and off.

nathan_mills :

Follow these steps two or three times.

nathan_mills :

Revert back assistance. Please rate the chat POSITIVELY.

JACUSTOMER-2oqzidvq- :

Hair drier does not work

JACUSTOMER-2oqzidvq- :

Have all still does not work

JACUSTOMER-2oqzidvq- :

Expert could sort my problem -Do you refund my £18.00

nathan_mills :

Push the lens slightly inwards while the camera is ON

nathan_mills :

Do not apply too much force. Just a gentle push.