it's windows 8.1
It's a camera with wps it has connected ok . thats not the problem. the problem is with canon's image browser exe. it appears to download correctly, but then when I try to open it i get the message that it hasn't downloaded correctly. I have tried deleting and then downloading it again but it still won't open.
Google chrome i think
it has but still isn't opening
There seems to be hundreds of files I dont know which to save. Is it just todays?
sorry I've been so long. Have done what you said but the Canon Image browser ex will still not work. I have now a message saying a problem has caused the programe to stop working correctly. windows will close the program and notify you if a solution is avalable
It has never worked. It briefly opened a few minutes ago when I had downloaded it once again then immediatly closed and that's when I got the last message.
It's still not opening with the 1st message again to say uninstal and re instal which I have done once again
Still not opening with the 1st message to uninstall and re-install again. it still not working
Nothing you have suggested has made any difference. Image Browser EX will still not open and the same message is there as it was at the beginning of the conversation many hours ago. How do I get in contact tomorrow to see if this problem can be fixed?
Sorry I have been so long in replying, but I have been away few days. I have managed to download the Canon Image browser ex, and it now opens ok.
However, It will not connect to my camera and tells me it cannot detect it. I have managed to download pictures from my camera to the canon image gateway, but then I cannot get them to transfer to the Image browser, or any other of my picture storage programmes on my computer. Can you please help?
It's downloaded the pictures from the camera to the canon gateway.
This is an online photography resource. It comes automatically when you register a camera with Canon. It's also put on your camera when you wirelessly connect it to the computer.
The pictures have downloaded from the camera to this gateway, but I cannot transfer them to the programme Canon image browser to join all the rest of my photos I have collected over the years from various cameras, phones etc.
No I cannot the computer programme says it cannot find the camera
I cannot connect it via a usb port, as a cable wasn't supplied when I bought the camera. the connections are all done wirelessly.
I have been in touch with Canon support and they have sent me extra instructions on how to set up the computer to accept the camera wirelessly. I had already downloaded he full instruction book, but that didn't give me all the instructions I needed apparently, which I find very strange. Anyway, everything is working fine now and thank you help in sorting out the initial Image Browser problem . regards Joyce