How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Camera Repair
Category: Digital Cameras
Satisfied Customers: 38521
Experience:  Camera Repairman
32989067
Type Your Digital Cameras Question Here...
Richard is online now

what can be done to my 450D as the auto focus has stopped

Resolved Question:

what can be done to my 450D as the auto focus has stopped working
Submitted: 2 years ago.
Category: Digital Cameras
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
First, can you remove the battery and wait 5 minutes
Put the battery back in, turn it on and tell me if the auto focus is now functioning please.
Customer: replied 2 years ago.

No such luck d

Expert:  Richard replied 2 years ago.
Thanks David
Remove the Lens, and then put it back on.
Still does not work?
Customer: replied 2 years ago.

no still not working D

Expert:  Richard replied 2 years ago.
Thanks,
It is the internal chip to drive the focus that has faulted.
A corrupted firmware can cause this. But we have ruled this out by trying to restart it. The fact that it continues after the steps we have done, confirms this.
I am really sorry about this and you are going to have to return the camera to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
Customer: replied 2 years ago.

will a canon repair shop do this as the camera is about 5/6 years old D

Expert:  Richard replied 2 years ago.
They will David, but get a price first as you will need to pay (the warranty will be expired) and at times it can be cheaper to purchase a replacement camera).
But they will give you the offer first to replace the component, free of charge.
Customer: replied 2 years ago.

Thanks for your help I will find one near where I live David

Expert:  Richard replied 2 years ago.
Your welcome Dave
If you need anything else, please let me know
And please remember to rate my service on this Answer.
Thank you
Richard
Richard and other Digital Cameras Specialists are ready to help you