How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Russell H. Your Own Question
Russell H.
Russell H., Technician
Category: Digital Cameras
Satisfied Customers: 662
Experience:  Working with digital cameras & questions for nearly 8 years.
13568747
Type Your Digital Cameras Question Here...
Russell H. is online now

my canon zoom browser works well and effectly downloads

Customer Question

my canon zoom browser works well and effectly downloads my images and saves a copy in DPP as well. I assume this is correct but as my laptop was struggling to download I discovered that a copy of all my images have been downloaded to Windows Photo Gallery. Is this a default or have I accidently configured the download incorrectly. Regards John
Submitted: 2 years ago.
Category: Digital Cameras
Expert:  Viet - Camera Tech replied 2 years ago.

John! Thank you question. I will be assisting you today.

I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8?

Can we do a remote support session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you,