I have 4 usb ports on the laptop and I've tried all of them.
Couple of days ago, but I feel I can't get back to that point because I tried deinstalling and reinstalling, and now it won't fully reinstall because the laptops not detecting the printer... do you think it's anything to do with the connection at the printer end of the cable?
good call, I'll try that and get back to you in sec
Sorry wait, I tried a system restore twice but when it reboots a window pops up saying "A driver supporting Solution Menu Ex no installed" and another window saying a restore couldn't be performed because of that so no files changed. what next??
there, is anyone there?
I'm gonna have to pop out while now so will come back to this conversation, I assume I'll still be able to contact you later today, is that right?
Just tried again at a earlier date and the same thing happened, window pops up offering to download Canon Easy-Webprint EX but when I click on it the download fails saying I should check if I am connected to the internet.
What should I do next?
, is there anyone there again?
, is there anyone there that can answer my query??
Please could you advise if there is another expert I could speak to? I have been trying to sort this out all day and need to print some papers morning. Many thanks
there, sorry, didn't appreciate a time difference.
I'm back online now, so I've tried a system restore a couple of times at different dates and it still keeps getting stuck at the MP drivers stage as the laptop is not detecting the printer. What should I do next?
there, download successful from your link, what should I do next?
there, ran the download and got to the complete window so closed that. so inserted the installation cd again in order to add a printer to my control panel but it still keeps sticking on the 'connect to printer' page and it keeps stopping as though a printer is not detected as connected, keep switching everything off and rebooting but no change.
there, I was beginning to think it can only have something to do with the connection end of the usb cable into the printer as I know the laptop usb ports are ok. I'll have to check whether it's still covered as I haven't had it that long (probably about 18mths) from amazon but will follow that route because as you said we've tried a couple of obvious things.
Thanks help and yes I'll rate the service.