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Richard
Richard, Camera Repair
Category: Digital Cameras
Satisfied Customers: 36777
Experience:  Camera Repairman
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I have a Canon 6150 printer scanner and a MacBook Pro. I cannot

Customer Question

I have a Canon 6150 printer scanner and a MacBook Pro. I cannot get the scanner to send to the printer. I get a message on the computer saying
"an internal error has occurred, Easy photo print EX will be terminated"
Help!!!
Submitted: 2 years ago.
Category: Digital Cameras
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Has this worked before for you? Or it never worked?
Customer: replied 2 years ago.

it has worked previously, but I have not used the scanner to mac for some considerable time. The printer prints documents sent from my mac

Expert:  Richard replied 2 years ago.
Ok, appears Easy Photo print has become corrupted Maggie
Uninstall the App
Then restart the computer
Then install the App again and then try to scan
Let me know the results please

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