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michelleclive
michelleclive, Other
Category: Digital Cameras
Satisfied Customers: 5470
Experience:  Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
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My Canon MP970 printer does not print despite showing a preview

Resolved Question:

My Canon MP970 printer does not print despite showing a preview of the page. Any ideas please?
Submitted: 2 years ago.
Category: Digital Cameras
Expert:  michelleclive replied 2 years ago.
michelleclive :

Hi, My name is ***** ***** i will be assisting you

michelleclive :

Please let me know the operating system installed on your computer

michelleclive :

also let me know how is printer connected usb or wifi

Customer:

Hi Sky Broadband usb connection

michelleclive :

ok

michelleclive :

do you have windows or macos on your computer

Customer:

Windows

michelleclive :

ok

michelleclive :

please unplug printer usb cord from computer

michelleclive :

turn off printer

michelleclive :

let me know once done

Customer:

Done

michelleclive :

now on your computer click start..devices and printers

michelleclive :

right click on printer icon and remove

michelleclive :

let me know once done

michelleclive :

it could show up as remove\delete or uninstall option

Customer:

Right clicked, it asked if I wanted to remove I said yes

michelleclive :

ok

michelleclive :

now the printer icon is no more there

michelleclive :

is that correct

Customer:

Don't have a printer icon

michelleclive :

ok

michelleclive :

now plug in the printer usb cord to computer and turn on printer

Customer:

Done

michelleclive :

on your computer in that devices and printers window click on add printer option

michelleclive :

add the printer again

michelleclive :

add printer option will show on top

michelleclive :

once printer is added the printer icon will show up with a green check

michelleclive :

let me know once done

Customer:

Shows Printer with green check

michelleclive :

ok now try printing

michelleclive :

let me know if it prints anything

Customer:

Tried printing a short page in my Documents but still a blank page

michelleclive :

ok

michelleclive :

right click on printer icon..printer properties

michelleclive :

click on print test page

michelleclive :

let me know if test page prints

Customer:

Sorry for delay I cannot find test page

michelleclive :

right click on printer icon

michelleclive :

click on printer properties

michelleclive :

at the bottom of window that opens you will see option to print test page

michelleclive :

let me know if you are able to find it

michelleclive :

if not try the below

michelleclive :

right click on printer icon..printer preferences...click on maintainence tab

michelleclive :

click on head cleaning option

michelleclive :

once head cleaning completes try a print and let me know

Customer:

when I right click on icon it does not show "print test page" just tells me of the properties

michelleclive :

when you right click ...click on printer properties

michelleclive :

then a printer properties window will open

michelleclive :

in that window you will see print test page option

michelleclive :

let me know if you are able to find it

Customer:

Thanks silly me I was opening properties not printer properties. Did a print, the page was headed windows printer test page and showed an icon of a printer in top corner--just that no further print

michelleclive :

ok so just the logo printed

michelleclive :

right click on printer icon..click on printer preferences

michelleclive :

in the preferences window click on maintainence tab on top

michelleclive :

click on head clean or deep clean ooption

michelleclive :

let me know once done

Customer:

Did a deep clean --- printed normally, also successfully printed a page from my documents. Must remember to clean printer more frequently!

michelleclive :

yes

michelleclive :

do the deep cleans as that keep the printhead healthy

michelleclive :

let me know if you have nay questions

michelleclive :

please click on a smiley face below to complete the rating for my service

michelleclive :

thanks for choosing just answer

Customer:

Thanks for your help

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