How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask michelleclive Your Own Question

michelleclive
michelleclive, Other
Category: Digital Cameras
Satisfied Customers: 4665
Experience:  Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
26798893
Type Your Digital Cameras Question Here...
michelleclive is online now

My canon mg 5350 is printing photos with vertical lines how

Customer Question

My canon mg 5350 is printing photos with vertical lines how do I fix it.
Submitted: 1 year ago.
Category: Digital Cameras
Expert:  michelleclive replied 1 year ago.
Customer:

Hi, My name is ***** ***** i will be assisting you

Customer:

Please let me know that does the problem of vertical lines appear only when printing photos or its on all documents

JACUSTOMER-d6l4qqf9- : Only in photos
JACUSTOMER-d6l4qqf9- : Still waiting for my answer
JACUSTOMER-d6l4qqf9- : Do you have an answer
Customer:

i am sorry for the delay..went offline as you offline at the time of question

Customer:

please let me know the operating system installed on your computer

JACUSTOMER-d6l4qqf9- : Is a canon MG 5350
Customer:

and do you have windows or macos on your computer

JACUSTOMER-d6l4qqf9- : Mac
Customer:

ok

Customer:

which program are you using on your mac to view andprint photos

JACUSTOMER-d6l4qqf9- : I photo
JACUSTOMER-d6l4qqf9- : iphoto
Customer:

ok let me check

Customer:

have you run a print head cleaning

JACUSTOMER-d6l4qqf9- : Yes
Customer:

ok and have you attempted a manual cleaning

JACUSTOMER-d6l4qqf9- : No,how do you do it
Customer:

remove the ink cartridges and then turn off printer

Customer:

now with a cotton swab and alcohol clean the golden contacts of the inkcartridge..also clean the nozzles of ink cartridge

JACUSTOMER-d6l4qqf9- : Iok
Customer:

on the printer, you would see a thin plastic strip from left to right where printing occours..against the rail on which the carraige moves

Customer:

clean that strip very gently so as not to break it with a soft tissue or cloth..please clean it very carefully

Customer:

once done..reinsert ink and try printing a photo and let me know if there is any change

JACUSTOMER-d6l4qqf9- : Still got lines
Customer:

and try any other print

Customer:

any other document

Customer:

does that print fine or give vertical lines

Customer:

also let me know that when you print from i photo does he preview also show vertical lines or is normal

JACUSTOMER-d6l4qqf9- : What can I do
Customer:

did you get my last messages

Customer:

try printing any other kind of document like an email

Customer:

let me know if it prints fine

Customer:


also let me know that when you print from i photo does he preview also show vertical lines or is normal




What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • RUSSTING

    RUSSTING

    Technician

    Satisfied Customers:

    496
    30 years as a TV station tech gives me a unique understanding of digital camera operation and repair.
< Last | Next >
  • http://ww2.justanswer.com/uploads/RU/RUSSTING/2012-1-19_1301_DSC08705a.64x64.JPG RUSSTING's Avatar

    RUSSTING

    Technician

    Satisfied Customers:

    496
    30 years as a TV station tech gives me a unique understanding of digital camera operation and repair.
  • http://ww2.justanswer.com/uploads/RE/Readyrmca/2011-6-24_205114_38136130160763446716587523677594964494321n.64x64.jpg Readyrmca's Avatar

    Readyrmca

    Technician

    Satisfied Customers:

    185
    Over 1000 Camera and Video Accepts!!!!
  • http://ww2.justanswer.com/uploads/DI/dimmusacio/2012-1-26_194857_JA2.64x64.jpg Freddy M.'s Avatar

    Freddy M.

    IT Technician

    Satisfied Customers:

    70
    Years of experience.
  • http://ww2.justanswer.com/uploads/hsroy79/2010-08-08_111707_himadri.jpg hsroy79's Avatar

    hsroy79

    Other

    Satisfied Customers:

    37
    Camra Technician
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Engineer1010's Avatar

    Engineer1010

    Camera Expert

    Satisfied Customers:

    19
    MS Electrical Engg.
  • http://ww2.justanswer.com/uploads/RI/RichieMe/2013-10-21_9435_1891752088969658025993880564n.64x64.jpg Richard's Avatar

    Richard

    Camera Repair

    Satisfied Customers:

    334
    Camera Repairman
  • http://ww2.justanswer.com/uploads/RJ/rjriggins/2015-1-14_16249_ick.64x64.jpg Rick's Avatar

    Rick

    Technician

    Satisfied Customers:

    181
    I'm a photographic equipment technician with over 25 years in the business