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Richard
Richard, Camera Repair
Category: Digital Cameras
Satisfied Customers: 36526
Experience:  Camera Repairman
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My Canon iP7250 printer has a disk stuck inside it but will

Customer Question

My Canon iP7250 printer has a disk stuck inside it but will not print it.
Any ideas please?
Nothing wrong with the ink.
Submitted: 2 years ago.
Category: Digital Cameras
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you tell me please what you mean with Disk stuck in it?
you mean you have inserted a memory card? Is it jammed or your still able to remove it?
Customer: replied 2 years ago.

I am talking about my Canon printer iP7250. The DVD is stuck inside it, and I cannot get it out.

It took it in to print and that is where it is now.

Expert:  Richard replied 2 years ago.
Thank you
Turn off the printer.
Hold the disk tray and turn it on and instantly start pulling the tray to get it out.
Tell me if it will then release please.
Customer: replied 2 years ago.

Okay, I got the tray out but it still will not print.

Expert:  Richard replied 2 years ago.
ok, now what exactly happens when you try to print to it from the computer?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and fix the issue if possible.
Remote support can save a lot of time if you are not comfortable performing repairs yourself.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps for repair.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Thanks,
Richard
Richard and other Digital Cameras Specialists are ready to help you
Expert:  Richard replied 2 years ago.
Thank you
Can you please go to www.teamviewer.com
Click on Download in the top right.
Go down to "TeamViewer Quicksupport"
Click on Download and download and run the program.
It will give you an ID and a Password.
Please give me the ID (leave a space between each character eg: 1 2 3 4 5 6 7 8 9) and the password ***** your next message to me here.
Do not close the program, but leave it open.
I can then connect to your computer.
Thank you
Customer: replied 2 years ago.

3 1 2 7 1 0 4 3 0

quu493

Expert:  Richard replied 2 years ago.
connected

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