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Richard
Richard, Camera Repair
Category: Digital Cameras
Satisfied Customers: 37590
Experience:  Camera Repairman
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My canon pixmaMG5350 will not scan I have tried to reboot but

Customer Question

My canon pixmaMG5350 will not scan I have tried to reboot but it just will not reset the wireless connection no matter what i tried
Submitted: 2 years ago.
Category: Digital Cameras
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Has it worked before and just stopped working? Or it has never done wireless scanning?
Thank you
Customer: replied 2 years ago.

it has worked before not problems

Expert:  Richard replied 2 years ago.
Thank you
How long ago did it stop working? what error do you receive and which version of windows are you running please Debora?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and fix the issue if possible.
Remote support can save a lot of time if you are not comfortable performing repairs yourself.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps for repair.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Thanks,
Richard
Richard and 2 other Digital Cameras Specialists are ready to help you
Expert:  Richard replied 2 years ago.
Thank you
Can you please go to www.teamviewer.com
Click on Download in the top right.
Go down to "TeamViewer Quicksupport"
Click on Download and download and run the program.
It will give you an ID and a Password.
Please give me the ID (leave a space between each character eg: 1 2 3 4 5 6 7 8 9) and the password ***** your next message to me here.
Do not close the program, but leave it open.
I can then connect to your computer.
Thank you
Customer: replied 2 years ago.

620 124 926

1889

Expert:  Richard replied 2 years ago.
Thank you
Expert:  Richard replied 2 years ago.
Debora
Please return here to your question.
Can you run Team Viewer again and give me the password *****
Customer: replied 2 years ago.

620 124 926

3676

Expert:  Richard replied 2 years ago.
Thanks.