Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.
1. Unplug the routers power cable and let it sit for 2 to 3 mins.
2. unplug the printer power as well and let it sit.
3. Connect the routers power back and let it turn on and bootup
wait for 3 mins to get the router booted up and be stable
now turn the pc/computer on and let the computer connect to the wireless and verify the pc is connected to the internet using wireless service.
4. Now turn the printer power on and let it boot as well.
Now try to print and tell me if it prints or not.
Did all that, still the same result.
BTW when I switched back on I entered my response into the box that was there and it charged me again :(
i have marked taht question as duplicate
that has been closed..dont worry
right click on printer icon and set it to online
once that is done try a print
let me know once done
control panel - hardware and sound - devices and printers has printer icon but there is no option to set it to 'online'
right click on the icon and from the menu that ops up..let me know if it shows as online or offline
There is no mention of online-ness or otherwise. There is a big green tick on the icon but that could just be because it is the default printer
ok no problems
do you have windows or macos on your computer
Windows....just doubleclicked on the icon instead and there is something in there that says it is in fact offline
ok...would it be fine if i remote access and fix the printer settings for you
i will give you the remote link in a moment
let me know once you are connected
okay. It will have to wait 20 minutes or so as I have to collect a 6 year old from school round the corner. Hope this is okay?
just reply to me once you are back
i will give you a new link for remote session
Hi Michelle, I'm back
click on the above link
issue resolved via remote access
please click on a smiley face below to complete the rating for my service