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Viet - Camera Tech
Viet - Camera Tech, Technician
Category: Digital Cameras
Satisfied Customers: 36462
Experience:  Troubleshoot digital cameras.
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I just bought an epson xp322 and I have downloaded the app.

Resolved Question:

Hi I just bought an epson xp322 and I have downloaded the app. I can do everything but print my emails . Can you help me
Regards Patricia
Submitted: 2 years ago.
Category: Digital Cameras
Expert:  Viet - Camera Tech replied 2 years ago.

Hello Patricia! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. What's the model of your router?

Is another device, such as a windows or mac computer, able to print to your Epson printer via wireless / Wi-Fi connection (not using the USB printer cable)?

Are both the printer and the iPhone connected to the exact same Wi-Fi / wireless network name?

Please reply at the box below. Thank you.

Customer: replied 2 years ago.
Hi it's an eircom router. The printer and wifi are connected to the same wifi
Expert:  Viet - Camera Tech replied 2 years ago.
Do you mean both the printer and iPhone are connected to the same Wi-Fi network name? On the iPhone, go to Settings -> Wi-Fi to check.

What's your iPhone's iOS version? Please go to Settings -> General -> Software Update, and make sure it is updated.

Please let me know. Thank you.
Customer: replied 2 years ago.
Same wifi set up the iOS is7.1.2
Expert:  Viet - Camera Tech replied 2 years ago.
Can you disconnect the power cord from the Eircom router for a few minutes, then reconnect

, then turn off printer, then disconnect the power cord from printer for a couple of minutes, then reconnect, and make sure the printer is still connected to your Wi-Fi network name.

, then on the iPhone, go to Settings -> General -> Reset -> Reset network settings, and confirm reset, then wait a bit until it has restarted

, then go to Settings -> Wi-Fi, then connect to your wi-fi/wireless network name and check.

If needed, check the IP address on the printer.


Please let me know. Thank you.
Customer: replied 2 years ago.
All done same wifi name and have rest my ipnone
Expert:  Viet - Camera Tech replied 2 years ago.
Sorry, can you use a computer to download and update the printer firmware at the Epson website below, then check:

http://www.epson.co.uk/gb/en/viewcon/corporatesite/products/mainunits/support/13671

Thank you.
Customer: replied 2 years ago.
Don't have computer just iphone at the moment
Expert:  Viet - Camera Tech replied 2 years ago.
Can you go to App Store on the iPhone, then download and install the app Paper Hammermill then see if you print.

If that does not work, please test with the app Printer Pro Lite. Please let me know. Thank you.
Customer: replied 2 years ago.
Had to use printer pro lite no printer coming up
Expert:  Viet - Camera Tech replied 2 years ago.
Sorry, I think you have to update the printer's firmware and/or update the iOS version 8 on your iPhone. Does it let you update your iPhone software (Settings -> General -> Software Update)? Thank you.
Customer: replied 2 years ago.
It days it's up to date. Ok can I just ask . I was using the app epson iprint . Can you tell how to print from that to make sure I'm doing it right. It's let's me do copy scan and photos but can't print from my email . Tks for all your help.
Expert:  Viet - Camera Tech replied 2 years ago.

It looks like your iPhone does not support iOS version 8, which is the latest. When you want to print something, such as email, or photo or website, etc., can you use the share icon? In an email message, use the share icon, then select Epson iPrint to print. Please let me know.

Video instructions:
https://www.youtube.com/watch?v=SXq4Vu20ZXY

https://www.youtube.com/watch?v=kmWF3vXD7nQ&list=PLiNOSZ0C1Zap-G8kdodRCKf3N1LzViuRi

Thank you.

Viet - Camera Tech, Technician
Category: Digital Cameras
Satisfied Customers: 36462
Experience: Troubleshoot digital cameras.
Viet - Camera Tech and other Digital Cameras Specialists are ready to help you

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