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Richard
Richard, Camera Repair
Category: Digital Cameras
Satisfied Customers: 36526
Experience:  Camera Repairman
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Canon EOS 28-135 IS lens: IS has stopped working

Resolved Question:

Canon EOS 28-135 IS lens: IS has stopped working
Submitted: 2 years ago.
Category: Digital Cameras
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Are you getting a specific error message?
Please let me know
Customer: replied 2 years ago.

There is no error message. It is a new 700d camera, but the lens is a few years old, and hasn`t been used for some time.

Expert:  Richard replied 2 years ago.
Thanks James
Remove the lens and make sure to clean all the connection points between the Lens and the camera.
Then fix it back on and tell me if the Lens operates.
Customer: replied 2 years ago.

Thank you; I have done that, but image-stabilisation still does not work.

Expert:  Richard replied 2 years ago.
Has it worked with this camera before James?
And is it only Image Stabilisation that is not working?
Customer: replied 2 years ago.

It is a new camera, and the lens has not been used previously on this camera; I have tried it on a 5D, and it doesn`t work on that either.

Expert:  Richard replied 2 years ago.
Thanks James.
The connection to the lens has then faulted or is being blocked.
These are pretty temperamental, and if you have ensured it is completely cleaned and there is nothing on the contacts, then its the Lens unit that has failed and you would need to have it replaced sorry.
Richard and other Digital Cameras Specialists are ready to help you
Customer: replied 2 years ago.

I have solved the problem; There was nothing wrong with the lens.


The lens has tbe active for IS to work, which I had forgotten !

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