Dear Friends, I'm having problems connecting my Asus T100 TA notebook to my Canon Pixma IP5300 photo printer, s/n. AAKM 00491. using USB cable. I've attempted to download drivers from Canon Download Centre, and the PC running Windows 8 /8.1 does indeed show the printer as being installed in devices screen, but it shows the status as "Driver Unavailable". and obviously will not print, the cable connection seems live as the PC beeps when its connected, and confirms the printer in devices screen. Any help/advice and guidance would be much appreciated. Thank you, ***** *****
Hello Douglas! Thank you for your question. I will be assisting you today.I'm sorry about the issue. During installation of the downloaded driver, was there any error or message?Can we do a remote support session, so we can chat, and I will be able to help you directly?Please reply at the box below. Thank you,
Dear Viet, thank you for kind reply, there were no error messages displayed during downloads, I need to correct this system fault somehow as this printer is high resolution photo printer showing superb quality results when in operation. It has previously worked fine on a PB laptop with Windows 8 -8.1 duly installed & connected with USB cable.
I have no problem with attempts to solve the issue by remote, but I would need to clarify before any further action is taken, ie, will any further costs /charges be applied in attempts to correct the fault ??
and secondly, if your attempts to correct the issue are unsuccessful would a refund of payment already made be refunded.
Please kindly advise exactly what we need to do next.
Thank you for your help so far
Thank you, ***** ***** to get this issue sorted ASAP, please could you advise just what we need to do to go ahead to install the printer. Do you need to choose a day and time ? How will you now proceed.
Please reply at the box below. Thank you,
The page has opened up with many options, different sites ?
OK trying now with join.me
Unsure if page is correct, its asking, log in, quick download to start a meeting, and join meeting with box asking enter code ??
Saying do you want to open clickoncedeployer.application from secure.join.me ??
OK says connected
Please click on the join me (orange / green) icon at the bottom of the computer's screen, then click on Yes. Thank you.