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Richard
Richard, Camera Repair
Category: Digital Cameras
Satisfied Customers: 36526
Experience:  Camera Repairman
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a350 lens will not retreat into camera body

Resolved Question:

a350 lens will not retreat into camera body
Submitted: 2 years ago.
Category: Digital Cameras
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Tap on the lens a few times with a little force and check if it now retreats.
The gearing or the driver motor can get stuck, so try to tap at the front of the lens to push it back in.
Let me know the results please
Customer: replied 2 years ago.

no sucsess

Expert:  Richard replied 2 years ago.
Thanks Mike
It is the drive motor that has faulted then. This is what controls the Lens
I am really sorry about this and you are going to have to return the camera to have it replaced (They replace the entire camera for this). It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you, but this will need to be done.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
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