Green tinge is on photos and photo-copied articles but normal black and white documents are fine. I use Adobe Photo Elements (currently 13) but have been doing so for years now and producing perfect prints. This just a recent problem.
I have a PC running Windows.
I'm just about to be a bloody nuisance. I did two prints using 'Paint' as you suggested and it does look as if there is no green tinge. BUT the colour is not right and a nozzle check shows that neither the p-magenta nor the p-cyan cartridges are working. Cleaning has not helped. The check pattern is blank for both colours. I already used my spare cartridges in previous attempts to fix the problem and will have to order and wait for a new set.
Can I leave this on hold for a couple of days and get back to you?
Thanks for your assistance so far and a thousand apologies.
I received a new lot of ink cartridges on Tuesday since when I've tried your triple cleaning advice. First time I left the printer on overnight for the first run then gave it the two subsequent cleans. Result - no photo cyan nor photo magenta streaks in black and other colours seemed very pale.
With nothing to lose I tried again and this time got a decent test print-out. I've now done a couple of full colour prints which seem to be fine. I won't be sure until I've seen them in daylight but it does look as if the problem is solved.
I imagine I'm going to have to buy a new printer sooner rather then later but the machine is three years old so I suppose that is to be expected. Meanwhile, thank you very much for your assistance (and patience). The advice for cleaning the print head may be of considerable value in the future.