That has made no difference at all
Simple Word documents seem to be ok in that they complete but I still get multiple copies.
Web pages or PDF files are truncated - and produce multiple copies.
I am using Windows 8.
I won't go for the extra service. Because of all the multiple printing I am virtually out of ink so it would be just as cheap to buy a new printer.
I can't find a way to print the test page.
I did but having right-clicked to get the properties there was no option to print the test page
Ok, so I selected Print Test Page. The first time I got 2 copies, one was a full page, the second stopped after 12 file names. I tried it again and this time I got the top quarter of the page, followed by the full page.
That seems to have done the trick thank you